Welcome to the Help Centre

Payments

Frequently asked questions

Am I able to make payments online?

Can I change my statement date?

Can I change or update my banking information online for my cancelled Card?

Can I change, or stop a payment, once I have called to request that a payment is made to my Card?

Can I make online payments if my Card is cancelled?

Can I use the Electronic Payment Program if my Account is set up for pre-authorized payment?

How can I enroll in Pre-authorized Payment Plan or Pay by Phone?

How do I add or edit my bank Account details?

How do I confirm that my payment was processed?

How do I pay my American Express Statement?

How frequently can I make payments using the Electronic Payment Program?

If I make an immediate payment, when will the money leave my bank Account?

Is there a limit to the amount I can pay through the Electronic Payment Program?

What is the difference between the Pre-Authorized Payment Plan, and the Electronic Payment Program?

What is the latest date I can schedule a payment using the Payment Centre in Online Services?

When can my first payment be made after enrolling in the Electronic Payment Program?

When will my Pre-authorized payment withdrawal take place?