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Online Privacy Statement Frequently Asked Questions

  1. Why did American Express update the Online Privacy Statement?
    • We strive to make our privacy disclosures as clear and transparent as possible.
    • As a result, we review and update our Online Privacy Statement periodically so it reflects our current practices as well as transparency requirements.

  2. What changes did American Express make to its Online Privacy Statement?
    • The updated online privacy statement provides additional detail and examples about the online information we gather as well as how we are able to use online information to deliver products and services, for marketing and advertising purposes, and for detecting and assessing fraud and other risks relating to our business.

  3. How do the changes affect web and mobile visitors, including American Express Cardmembers?
    • The changes to our Online Privacy Statement are part of our continuing effort to provide our customers with clear explanations about how we collect and use their data as well as the privacy choices we offer.
    • Furthermore, the changes will allow American Express to better manage our websites, deliver our products and services, enable an effective user experience on our websites, and present more relevant offers to visitors.

  4. When do the changes go into effect?
    • The new Online Privacy Statement will be posted November 19th, 2013 and will be effective December 19th, 2013.

  5. How do Cardmembers access and manage their privacy choices?
    • Cardmembers have a right to access, update, change or correct their personal information. If you want to do so
      CLICK HERE, or if you have any questions about how we process your personal information please see the Amex Canada Privacy Code.
    • Cardmembers, as well as visitors to our website and apps, have choices about how American Express uses their information, such as how we market to them or how we manage cookies and similar technologies.
    • Cardmembers can manage marketing preferences by clicking here. All other American Express customers can opt-out of all email marketing communications by clicking here.
    • Amex Canada participates in the Digital Advertising Alliance of Canada (DAAC) self-regulatory program and adheres to the DAAC Principles for Online Behavioral Advertising. Click here to learn more about the DAAC and your choices.
    • If you have any questions or concerns, please talk to one of our customer service representatives at Amex Canada or, write to:

Chief Privacy Officer
Amex Bank of Canada,
PO Box 3204 STN F,
Toronto, ON M1W 3W7