Skip to main content
Start of menu
Close Menu

Stay on top of your account with Online Services. It’s free‚ easy to set up‚ keeps you informed on the go, saves you time, and provides you a fast way to make a payment to your Card account.

Stay on top of things, when it suits you

With our Online Services, you can stay on top of your account. You can enroll in Online-Only Statements, enjoy fast, secure access to your statements and more.

Manage your account online:

  • Enroll in Online-Only Statements
  • View your current balance
  • Update your billing address and other contact information instantly
  • Opt-in to receive e-mail updates about exciting new product or merchant offers for your Card
  • Download your statements in Quicken®, MS Excel® or MS Money®
  • View your statements 24/7 from anywhere, easily and safely
  • Keep track of your account at your own convenience – sort your transactions by date, see how much you’ve spent or where you’ve used your Card

Use Account Alerts1 to stay informed:

  • Sign up for e-mail alerts to help avoid late payments
  • You can choose to receive an alert when you are close to your credit limit or a certain number of days before your payment is due
  • Find out tips on how to be Card smart

Enhanced Security.

Chip & PIN technology provides you with greater security as it uses an embedded microchip to encrypt account information, making it more difficult for unauthorized users to copy or access data. This can reduce fraud on lost, stolen, and counterfeit Cards. When you use a Chip Card, the transaction is validated when you enter a unique PIN that is provided only to you.

Less paper, more convenience

With your new American Express® AIR MILES®* Reserve Credit Card, you can choose how to use your account. You can manage your account online, enroll in Online-Only Statements, and pay your bills the way that's most convenient for you. Use your new Card to help manage your monthly finances by paying your balance in full, or should you choose to, pay it off over time.

Why choose Paperless billing?

  • Archive up to 6 months of your statements electronically and save on paper, space and time spent looking for information.
  • Retrieve a copy of any online statement dating back to 2 years – FREE 
  • View your statement in a password protected, secure environment within Online Services

Help is just a call or click away.

Wherever you go, you can always stay in touch.

From our phone numbers to our social channels, you have a way to reach us with questions or for assistance. Here you’ll find a list of ways to easily stay in touch with our many services. 

To connect with us, like us on Facebook and sign up for email updates. You’ll be the first to learn about rewards, new benefits, exclusive events and special offers.

American Express Worldwide 

Customer Service (Canada and U.S. toll free)                                              1-800-869-3016 

Worldwide Customer Service (International Collect)                                   1-905-474-0870 

AIR MILES®* Reward Program

AIR MILES®* Concierge Service (Canada and U.S. toll free)                        1-888-606-8888 

AIR MILES®* Concierge Service (International Collect)                                 1-416-552-2575 

Front Of The Line®                                                                                              1-800-265-5566 

Priority Pass Membership Enrollment                                                         1-800-869-3016 

Emergency Medical Insurance 

Coverage inquiries, please call                                                                       1-866-610-8390 

Assistance during your trip, to make a claim or check the status of a claim please call 1-866-426-7505 toll-free from the US & Canada, or (905) 816-1884 collect from anywhere in the world 

Lost or Stolen Baggage Insurance, Flight Delay Insurance, Baggage Delay Insurance, Hotel/Motel Burglary Insurance 

In Canada/U.S.                                                                                                    1-866-426-7505 

International (call collect)                                                                                  1-905-816-1884 

Car Rental Theft and Damage Insurance, Buyer’s Assurance® Protection Plan, Purchase Protection® Plan 

In Canada/U.S.                                                                                                    1-800-243-0198 

International (call collect)                                                                                  1-905-475-4822 

Travel Accident Insurance 

In Canada/U.S.                                                                                                    1-877-777-1544

®: Used by Amex Bank of Canada under license from American Express. 

®*,TM*: Trademarks of AIR MILES International Trading B.V. Used under license by LoyaltyOne, Co. and Amex Bank of Canada.

1. As an added benefit, you may automatically receive Account Alerts at the email address that you have provided. These Alerts can help you manage your account by letting you know when your payment is due and when we receive your payments. You can take advantage of additional Account Alerts, customize current settings or change your preferences within Online Services. Account Alerts are available via email or text message and are a free service for American Express Cardmembers. You can select to have your Account Alerts sent straight to your mobile phone; however this service is only available with select cell phone providers. Details are available within Online Services on the Account Alerts Preferences Page. Your mobile phone service provider may apply fees for incoming text messages. Please contact your provider for further details.