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With Online Services from American Express, you can stay on top of your account. Check statements, set account alerts and more while you’re on the go.

Wherever you are, you’re always in control.

When you register for Online Services, you can enjoy fast, secure access to your billing information.

Manage your account online:

  • View your current balance
  • Download your transaction data in a number of formats – Quicken®, MS Excel® or MS Money®
  • Go Paperless and enroll in Online-Only Statements
  • Update your billing address and other contact information
  • Opt-in to receive e-mail updates about exciting new merchant offers for your Card
  • View your statement 24/7 from anywhere – whether you’re on vacation or away on a business trip, at work or at home
  • Secure – view your statement in a password protected, secure environment
  • Keep track of your account at your own convenience – sort your transactions by date, see how much you (or your Supplementary Cardmember) spent or where you used your Card

Use Account Alerts1 to stay informed:

  • Sign up for e-mail alerts to help avoid late payments
  • You can choose to receive an alert a certain number of days before your payment is due
  • Find out tips for how to be Card smart
Learn more about your Card’s online services.

Less paper, more convenience.

Enjoy more convenience with your Starwood Preferred Guest Credit Card from American Express. Manage your account online or pay your bills the way that's most convenient for you.

Sign up for Paperless statements for greater convenience:

  • Archive up to six months of your statements electronically and save on paper, space and time spent looking for information.
  • Retrieve a copy of any online statement dating back to two years, in a friendly PDF format.
  • View your statement in a password protected, secure environment within Online Services.

Enhanced Security.

Chip & PIN technology provides you with greater security as it uses an embedded microchip to encrypt account information, making it more difficult for unauthorized users to copy or access data. This can reduce fraud on lost, stolen, and counterfeit Cards. When you use a Chip Card, the transaction is validated when you enter a unique PIN that is provided only to you.

Rely on your Card network for responsive, personalized service.

From our phone numbers to our social channels, you always have a way to reach us with questions or for assistance. Here you’ll find a list of ways to easily stay in touch with our many services.

To connect with us, like us on Facebook and you can also sign up for email updates. You can be the first to learn about new benefits, exclusive events and special offers.

  • SPG®* Program Services For SPG program details and amazing hotel offers, please visit or call:
    Preferred Guest: 1-888-625-4988 
    Gold Preferred Guest: 1-888-625-4990
    Platinum Preferred Guest: 1-888-625-4991

  • Customer Service 24/7
    Account Inquiries, Lost or Stolen Cards or General Information
    In Canada/U.S. 1-800-869-3016 
    International (please call collect):(905) 474-9380

  • Travel Emergency Assistance
    In Canada/U.S.: 1-800-678-5523
    International (please call collect): (514) 285-8165

  • Car Rental Theft and Damage Insurance, Buyer’s Assurance® Protection Plan, Purchase Protection® Plan 
    In Canada/U.S.: 1-800-243-0198

  • Flight and Baggage Delay Insurance, Hotel/Motel Burglary Insurance, Lost or Stolen Baggage Insurance
    Coverage inquiries: 1-866-610-8390 
    Assistance during your trip, make a claim or check the status of a claim
    In Canada/U.S.: 1-866-426-7505
    International (please call collect):(905) 816-1884

  • Travel Accident Insurance
    In Canada/U.S.: 1-877-777-1544

  • AMEX Travel Assurance™
    In Canada/U.S.: 1-866-292-5234

  • Front Of The Line®

®, TM: Used by Amex Bank of Canada under license from American Express

®*: SPG, Starpoints, Preferred Guest, St. Regis, The Luxury Collection, W Hotels, Le Méridien, Westin, Sheraton, Aloft, Element, Four Points and their respective logos are the trademarks of Starwood Hotels & Resorts Worldwide, Inc., or its affiliates.

1. As an added benefit, you may automatically receive Account Alerts at the email address that you have provided. These Alerts can help you manage your account by letting you know when your payment is due and when we receive your payments. You can take advantage of additional Account Alerts, customize current settings or change your preferences within Online Services. Account Alerts are available via email or text message and are a free service for American Express Cardmembers. You can select to have your Account Alerts sent straight to your mobile phone; however this service is only available with select cell phone providers. Details are available within Online Services on the Account Alerts Preferences Page. Your mobile phone service provider may apply fees for incoming text messages. Please contact your provider for further details