Log In with Multi-Factor Authentication

To log in to your Merchant Account, you can go to americanexpress.com/ca/en/merchant and click the “Log in” button on the page or click the “Log In” button in the top right corner of the screen.

First, log in with your User ID and password. Ensure you have selected “Merchant Account” as the account type. If you do not have a Merchant Account established, create a new Online Account here: https://www.americanexpress.com/en-ca/business/merchant/registration

After clicking “Log In”, you will be asked to verify your identity with a one-time password that can be received via email.

By selecting the checkbox, you will have the option to remember the device for future log in instances, allowing you to bypass Multi-Factor Authentication. 

Select “Continue” and you will have successfully logged into your Merchant Account. 

Managing Two-Step Verification 

To forget a device that is linked to the account, visit http://www.americanexpress.com/en-ca/account/two-step-verification/manage. 

Click on “Forget Device” followed by “Yes, Forget” on the following screen to remove the device from being remembered at the log in stage. If you do not see a pop-up please check internet settings for pop-up blockers. 

The following message will be shown upon removal of a device.