Booking a Flight
American Express Travel cannot process flights where departure is less than 24 hours from the time the booking is made.
Select the number of children and Infants in the drop-down menu in the 'Search Flights' box on the homepage. Then select the ages for each child.
For domestic and international airlines: Infants must be under 2 years of age; Children are 2 - 11 years of age on the return date.
Infant in Seat-Choose this option if you wish to book a seat for an infant. You may be required to supply an infant car seat to ensure the infant’s safety. The car seat must meet airline specifications. For more information, please check directly with the airline.
The search request will always show your lowest airfare and available flight options. You cannot mix and match by combining fares with different airlines.
At the moment low cost airlines are not available on our site but we hope to have them added in the near future.
Any taxes and levies on a flight will be confirmed at the time of booking as these vary according to the departure and arrival airports. These taxes and levies will be included in the price or points value quoted when you book. Occasionally a tax will be payable at the airport and cannot be included in the prepaid ticket price.
All prices quoted already include Air Passenger Duty (APD), taxes or levies.
You can check fare rules/cancellation policies link during the booking process.Flights may be subject to the following restrictions:
Non-refundable - refunds not permitted.
Non-transferable – changes to travellers not permitted
Non-exchangeable - exchanges/changes not permitted.
Non-re-routable - routing changes not permitted.
Non-upgradeable - upgrading to higher fare types not permitted.
These conditions are imposed by the airline and Suppliers and must be strictly adhered to.
Changes & Cancellations
Name changes are generally not permitted. If you made an error and entered name details incorrectly please contact us for further assistance.
If you have missed your outbound flight, a 'no show' will result in your entire itinerary being cancelled. Rebooking will not be possible, you may be subject to purchasing a new ticket.
Occasionally the airlines have to make changes including a different aircraft, flight number, or a slight change in departure and/or arrival time. More rarely, there may be changes to the departure city, arrival city, or date of travel.
American Express or the airline will notify you of any airline schedule change. Since changes can occur at any time, we strongly advise you to check times and flight numbers 24-hours before departure.
Luggage
If your itinerary does not provide this information, please refer to the American Express invoice and the airline’s website as baggage size and weight policies vary by airline, booking class and frequent flyer status. Baggage exceeding the allowance may be subject to fees and payment payable at check-in.
If your checked luggage is lost or if you have left something behind on the flight you were travelling on, please call the airline directly.
Manage My Flight
Most airlines offer online check-in which allow you to print out your boarding pass or send it directly to your mobile device - usually within 24 hours of your scheduled flight. However, some itineraries may only allow the boarding passes to be printed at the airport. Please check your airline’s website.
Once you complete your booking you will receive an itinerary confirmation email and under the flight section it will show you the airline confirmation.
It’s best to do this via the airline’s online check-in system prior to departure. It is your responsibility to ensure the information you enter is accurate.
Visit the airline’s website directly to manage your booking, check-in and print your boarding pass.
Domestic check-in is approximately 60 minutes prior to departure.
International and trans-border check-in 3 hours prior to departure.
Failure to check-in on time may lead to your itinerary being cancelled. In this case rebooking may either not be possible or may be subject to additional penalties.
You can also check the airport website or with the airline for confirmation of check-in times.
If your airline allows pre-allocated seating, visit the airline’s website to choose your seat.
Visit the Airline's website directly to request special assistance for your flight.
Contact us or the airline directly or you can add the Frequent flyer number at check-in or at the customer service desk.
Upon confirmation of your booking we will send you an airline confirmation reference. At check-in you will be required to produce a valid passport for international flights. It is best to bring a print out of your booking confirmation and present this with your ID when you check-in.
Please contact us and we will send you a copy of your itinerary which will have your e-ticket information.
Many airlines offer customers the chance to pre-select their seats. With some tickets this is available, with others there is a charge. At the moment, you can only pre-select seats which are offered based on the fare category. We hope to offer seats for purchase in the future. Watch this space for any updates.
If the airline has provided us with a seat map, you’ll find it on our Checkout Page which comes up after you have selected your flight/s.
If we do not show a seat map offering seat selection, please request one directly from your airline once your booking has been confirmed. Your airline confirmation can be found on your American Express Booking Confirmation email.
** Please note that some airlines/fares may not allow seat selection until check-in **
Yes, you can but you will need to do this directly with your airline.
You'll need the airline confirmation which you can find on your American Express Booking Confirmation email.
If seating is available, we’ll pass on your requests to the airline(s) when completing the booking.
If the airline confirms your request, your seat numbers will be displayed on your booking confirmation.
Please be aware that sometimes airlines need to change allocated seats due to operational requirements, so seat numbers can never be guaranteed.
Not all airlines offer pre-selected seating and if this is the case, there will be no seating link available on the Checkout page.
At the moment we are only able to offer pre-selection for a seat which is offered based on the fare category.
Requests to purchase seats must be made directly with your airline.
We hope to offer seats for purchase in the future. Watch this space for any updates.
Other information
We offer most domestic and international airlines on the site and are continuously working to increase our offering.
You can only redeem American Express Membership Rewards points on the American Express Travel website.
An e-ticket (short for electronic ticket) is stored in the airline’s reservation system and therefore eliminates the need for the passenger to produce a printed airline ticket.
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