Frequently Asked Questions
My Benefits

You will need to log on to your American Express online account in order to use Membership Rewards points and/or Travel Credit to purchase travel for your family and friends.

No, there is no additional fee to redeem points or Travel Credit for travel booked on American Express Travel Online.

Yes, to use your Travel Credit you must be logged on to your American Express online account.  On the checkout page, redeem your Annual Travel Credit by selecting the 
‘$$$ Annual Travel Credit’ button, and make sure that your payment amount on your Card is equal to or more than   the total value of your   Travel Credit (for example, you can use a $200 Annual Travel Credit towards a single travel booking of $200 or more). You may also use your Membership Rewards points by dragging the slider to the amount of points that you want to redeem.  

No, you will not be able to redeem your Travel Credit for a booking of less than the value of the Travel Credit. 

Please log on to your American Express online account to check the expiry date for your Travel Credit.  

Follow these steps to apply your Travel Credit as a payment option:

• Step 1: Ensure you are logged on to your American Express online account
• Step 2: Check your anniversary date
• Step 3: If you still cannot see your Travel Credit contact the number on the back of your Card
  

No, you can only use one Travel Credit per booking.

Once the Travel Credit has been applied toward a booking, it counts as a one-time redemption.

To use your Travel Credit, you must be logged on to your American Express online account.  On the checkout page, click on use Travel Credit and make sure your payment on your card is at least the total value of your travel credit (For example, $200 travel credit). 

No, it is not possible to combine your Membership Rewards points from different accounts for a single booking. You may be able to transfer your Membership Rewards points between Cards to have all your points in the same account before booking travel on our site.  To do this, please contact the number on the back of your Card.

It is not possible to combine points from different accounts because Membership Rewards is a personal benefit.

Follow these steps to apply your points as a payment option:

• Step 1: Ensure you are selecting card products eligible for payment with Membership Rewards points
• Step 2: Ensure you are logged in to your American Express online account
• Step 3: If you still cannot see your points, please contact the number on the back of your Card.

Any bonus points will usually be added to your account within five working days of making the transaction, but can take up to 10 weeks. 

No, you do not have to travel with them.

If you used Membership Rewards points to book your travel, the full cost of your booking including any taxes, fees and carrier surcharges will be charged to your Card upon booking. Then within 10 business days from the date of booking, you will receive a Statement Credit for any Membership Rewards points you redeemed towards the travel booking.

The Fixed Points Travel Program allows you to use a fixed number of Membership Rewards points to cover your base fare.  Taxes, fees and carrier surcharges are excluded from the fixed point pricing and can be paid using your American Express Card or additional Membership Rewards points at a rate of 1000 points = $10.

Yes, when you book online, you can use your Membership Rewards points to pay for additional charges such as airline surcharges, taxes, etc.

You will need to log on to your American Express online account in order to use Membership Rewards points and/or Travel Credit to purchase travel for your family and friends.

There is no additional fee to redeem points for travel.

Yes, to use your Travel Credit you must be logged on to your American Express online account. On the check-out page click on Use Travel Credit and make sure that your payment amount on your card is at least the total value of your travel credit (for example, $200 travel credit). You may also use your Membership Rewards points by dragging the slider to the amount of points that you want to redeem.

Eligible Cardmembers traveling with their friends and family are welcome to enjoy benefits of this program.

An eligible Cardmember must be logged in to see the prices.

When booking a room with the Fine Hotels + Resorts program on https://hotel-booking.americanexpress.com/en-ca/fhr/welcome eligible Cardmembers have the option to pay at the hotel or pay using their American Express Card and Membership Rewards points, if available. If you have already made a booking and selected the Pay at Hotel option, you can pay with your American Express Card at the hotel.

No – the amenity credit will not be deducted from the final bill when you check-out. Eligible charges exclude taxes, gratuities, fees and cost of the room. Some hotels may have additional exclusions (including without limitation purchases within the hotels that are unaffiliated and/or owned by third parties). Please check with hotel front desk for details. The credit must be used on the initial stay and cannot be carried over to another stay. It is not redeemable for cash and expires at check-out. Credit is non-exchangeable and non-refundable and is applied in USD or equivalent in local currency based on exchange rate on day of arrival.

Eligible Cardmembers may book up to three rooms under the Fine Hotels + Resort program or the Hotel Collection program per stay. Back-to-back stays within a 24-hour period at the same property are considered one stay.