Having the correct travel documentation is critical. If you have any questions or require assistance in regard to travel documentation please contact us (see heading “Questions” below, for contact details).
Click here for more information on passports, visas and health information.
For travel abroad, everyone requires a valid passport. In addition, depending on your passport’s country of issue and the country to/through which you are travelling, you may also need a travel visa and/or medical inoculations. Entry to another country may be refused if all required travel documents are not complete and can be refused even if the required information and travel documents are complete.
It is your responsibility to ensure that all members of your party have valid travel documentation for the travel being undertaken, for the countries you are travelling to and connecting through, and for re-entry back into Canada. Further, it is your responsibility to ensure that the names on the passports of all members of your party match the names on your tickets. We cannot accept any responsibility if your holiday or travel arrangements have to be cancelled due to delays in document processing or because the relevant authorities have refused your travel documents. Processing times of issuing offices can take many weeks; please allow sufficient time to obtain all necessary documents prior to departure.
Canadian Citizens require a valid 5 year Canadian Passport for travel outside of Canada. All children regardless of age (including newborns and infants) must have their own passport.
Travellers must be prepared for TSA (Transportation Security Administration) check by US Customs and Security—this check will require full legal Name, gender, and date of birth. Failure to advise will result in denial of entry into the United States. Other Countries may apply the same security pre-screening.
The Transportation Security Administration requires us to collect information from you for purposes of watch list matching, under the authority of 49 U.S.C. section 114, and the Intelligence Reform and Terrorism Prevention Act of 2004. Providing this information is voluntary; however, if it is not provided, you may be subject to additional screening or denied transport or authorization to enter a sterile area. TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. For more on TSA Privacy policies or to view the system of records notice and the privacy impact assessment, please see TSA's web site at www.tsa.gov.
A parent travelling alone with their child/children may require an affidavit or letter from the other parent.
Certain destinations may require at least 3 months to one year validity remaining on your passport after the date of return.
Visas may be required for Canadian Citizens for entry to certain countries. Immigration, visa and entry restrictions may apply elsewhere for other Nationalities.
Non-Canadian Citizens should contact the embassy, high commission or consulate of your destination for up-to-date advice on passport requirements.
Visas may also be required for long stays over three months or to work in certain countries.
Anyone with a criminal record travelling abroad may require a visa. This applies to entry to the USA and to other countries. You should contact the embassy, high commission or consulate of the destination for up-to-date advice on immigration and visa requirements.
Documentation requirements are subject to change. We recommend that all customers re-check their passport and visa requirements at least six weeks before they travel.
Note that living standards and practices in other countries and the standards and conditions there with respect to the provision of utilities, services and accommodation may differ from those found in Canada. For worldwide travel updates see www.canada.gc.ca