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American Express Travel Canada

Terms and Conditions

AMERICAN EXPRESS® TRAVEL SERVICE ONLINE TERMS AND CONDITIONS

1. Passport and Visa Requirements

Having the correct travel documentation is critical. If you have any questions or require assistance in regard to travel documentation please contact us (see heading “Questions” below, for contact details).

 

Click here for more information on passports, visas and health information.

 

For travel abroad, everyone requires a valid passport. In addition, depending on your passport’s country of issue and the country to/through which you are travelling, you may also need a travel visa and/or medical inoculations. Entry to another country may be refused if all required travel documents are not complete and can be refused even if the required information and travel documents are complete.

 

It is your responsibility to ensure that all members of your party have valid travel documentation for the travel being undertaken, for the countries you are travelling to and connecting through, and for re-entry back into Canada. Further, it is your responsibility to ensure that the names on the passports of all members of your party match the names on your tickets. We cannot accept any responsibility if your holiday or travel arrangements have to be cancelled due to delays in document processing or because the relevant authorities have refused your travel documents. Processing times of issuing offices can take many weeks; please allow sufficient time to obtain all necessary documents prior to departure.

 

Canadian Citizens require a valid 5 year Canadian Passport for travel outside of Canada. All children regardless of age (including newborns and infants) must have their own passport.

 

Travellers must be prepared for TSA (Transportation Security Administration) check by US Customs and Security—this check will require full legal Name, gender, and date of birth. Failure to advise will result in denial of entry into the United States. Other Countries may apply the same security pre-screening.

The Transportation Security Administration requires us to collect information from you for purposes of watch list matching, under the authority of 49 U.S.C. section 114, and the Intelligence Reform and Terrorism Prevention Act of 2004. Providing this information is voluntary; however, if it is not provided, you may be subject to additional screening or denied transport or authorization to enter a sterile area. TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. For more on TSA Privacy policies or to view the system of records notice and the privacy impact assessment, please see TSA's web site at www.tsa.gov.

 

A parent travelling alone with their child/children may require an affidavit or letter from the other parent.

 

Certain destinations may require at least 3 months to one year validity remaining on your passport after the date of return.

 

Visas may be required for Canadian Citizens for entry to certain countries. Immigration, visa and entry restrictions may apply elsewhere for other Nationalities.

Non-Canadian Citizens should contact the embassy, high commission or consulate of your destination for up-to-date advice on passport requirements.

Visas may also be required for long stays over three months or to work in certain countries.

 

Anyone with a criminal record travelling abroad may require a visa. This applies to entry to the USA and to other countries. You should contact the embassy, high commission or consulate of the destination for up-to-date advice on immigration and visa requirements.

Documentation requirements are subject to change. We recommend that all customers re-check their passport and visa requirements at least six weeks before they travel.

 

Note that living standards and practices in other countries and the standards and conditions there with respect to the provision of utilities, services and accommodation may differ from those found in Canada. For worldwide travel updates see www.canada.gc.ca


2. Airport/Airline Check-in Procedures

The recommended check-in times are listed below:

  • Domestic check-in is 90 minutes prior to departure.
  • Trans-border check-in is 2 hrs prior to departure.
  • International check-in is 2-3 hrs prior to departure.


Late check-in may result in denied boarding. Please reconfirm your international flights, 72 hours prior to departure, with the relevant local airline office.

 

The check-in times indicated in the documents we send you are guidelines only. Airport, flight terminal and airline check-in requirements change frequently; we recommend you reconfirm specific requirements before going to the airport.


3. Authority to Charge Card

You authorize the charging of the American Express Card(s) provided, the redemption of Membership Rewards points (if applicable) and acknowledge understanding and acceptance of the Privacy Notice set out at the end of these Terms and Conditions, which includes your consent to the collection, disclosure, use and processing of your personal information for the purposes identified.

 

 

4. Authority to Enter into this Agreement

You represent that you have achieved the age of majority and have the legal authority to enter into this agreement and to use this website in accordance with these Terms and Conditions.


5. Cancellations or Changes

Please call us if you wish to cancel or make changes to your booking at 1-855-804-9600 or by email to CA-Travelonline@service.americanexpress.com

 

If your change is due to a booking error, please contact us the same day that the booking error occurred in order to avoid cancellation of your ticket/cancellation penalties.

 

Airline or supplier charges and cancellation fees may apply. Refunds will only be provided by the airline or supplier in accordance with their terms and conditions.Refunds can take between 6 to 8 weeks to process. We will advise you of any extra charges or fees that will apply to your refund.

 

Please note: If you have paid for your travel using Membership Rewards points and a refund is permitted by the travel supplier, we will credit your Membership Rewards points once we receive a refund from the Travel Supplier.

 

Carriers’ Liability
If the passenger’s journey involves an ultimate destination or stop in a Country other than the Country of departure, the Warsaw convention may be applicable and the convention governs and in most cases limits the liability of the carriers for death or personal injury in respect of loss of or damage to baggage.


6. Contact with you the Customer

Should we need to contact you regarding this transaction, we will endeavour to contact you as per the “Traveller Details” you have supplied to us in this booking. It is your responsibility to advise us if your contact details change.


 

7. Disclaimer of Liability

Amex Canada Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act only as agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts or omissions of travel suppliers, including but not limited to delays, overbookings, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of government authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunication lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

 

While American Express recommends travel suppliers and services to you, it is your responsibility to choose your travel suppliers. Therefore you shall hold Amex harmless and not responsible for any costs and/or inconveniences that may arise in the event the chosen travel supplier and/or their products and/or services do not match your personal preferences.


8. Disclosure of Relationships

American Express assists you in finding travel suppliers and making arrangements that met your individual needs. We consider various factors in identifying travel suppliers and recommending specific itineraries for you. In this role we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counsellors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products and services. From time to time, we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.


 

9. Emergency Assistance

For after-hours emergency assistance, please quote access code A7RC when phoning 1-855-804-9600 / outside Canada/USA call collect 1-416-868-0955.


10. Fare Rules and Restrictions

Tickets must be purchased immediately. It is not possible to reserve this fare for later ticketing.

 

Airfares guaranteed only at time of ticketing.

 

You can access the fare rules during the booking process on the itinerary page by selecting the “Fare Rules” link. Please read all the applicable fare rules and restrictions which are delivered with this itinerary/receipt.

 

Flights may be subject to the following restrictions (please note, these conditions are imposed by the airline and must be strictly adhered to):

  • Non-refundable – refunds are not permitted
  • Non-transferable – name changes are not permitted
  • Non-changeable – date changes are not permitted
  • Non-re-routable – routing changes are not permitted
  • Non-endorsable – is only valid for the issued carrier
  • Non-upgradeable – upgrading to higher fare types is not permitted

Transportation and other services provided by the carrier are subject to conditions of contract and other important notices, which are delivered with this itinerary / receipt. Please ensure that you have received these notices, and if not, contact us or the issuing carrier to obtain a copy prior to the commencement of your trip. Please read important information regarding airline liability limitations.


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Amex Canada Inc is a member of ACTA and TICO (member 50008541).