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Using a Reward Card

Congratulations on receiving an American Express Reward Card. Use your Reward Card to treat yourself to a meal at your favourite restaurant, a perfect gift from your favourite store, or a relaxing night out at the movies.

Things you should know about your Reward Card:

  • Avoid Reward Card declines

    To have a smooth experience using your Reward Card, always know your balance and tell the cashier before a purchase. Otherwise, your transaction may be declined.

  • Get a lost or stolen Reward Card replaced fee-free

    Write down your Reward Card number and the Customer Service number (1-800-505-6849) and put them in a safe place. You may need this information for us to replace your Reward Card if it is ever lost or stolen.1

  • Use at merchants across Canada and the U.S.2

    You can use your American Express Reward Card virtually everywhere American Express Cards are accepted in Canada and the U.S.

  • Where can American Express Reward Cards be used?

    The American Express Reward Card can be used virtually everywhere American Express Cards are accepted in Canada and the U.S. with some exceptions, such as casinos, cruise lines, car rental and recurring billing.

    You may also call Customer Service for more information at 1-800-505-6849. Some usage restrictions apply. See the American Express Reward Card Cardholder Agreement for more details.