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Important Numbers

Wherever you are in the world, if you need assistance, we're there for you. Below, you'll find a list of telephone numbers that will give you access to many of your American Express services directly.

Aeroplan®* Contact Centre/ AeroService Numbers


Canada, USA and select Carribean countries*:
1-800-361-5373
United Kingdom:
0871-220-7777
France:
0825 882 883
Germany:
069 27 11 51 51
Mexico:
52 55 9138 0280
Japan:
03 5405 8800
Hong Kong:
(852) 2867 8111
Or, call your local Air Canada
sales office.
*Includes Antigua, the Bahamas, Barbados, Bermuda, the Cayman Islands, Jamaica and Trinidad.

Air Canada Reservations


In Canada/USA:
1-800-247-2262

Or, visit

aircanada.com

Travel Emergency Assistance


In Canada/USA:
1-800-678-5523
Outside Canada/USA:
(please call collect)
(514) 285-8165

Emergency Medical

Trip Interruption

Trip Cancellation

Flight Delay

Baggage Delay

Lost or Stolen Baggage

Hotel/Motel Burglary Insurance


In Canada/USA:
1-866-426-7505
Outside Canada/USA:
(please call collect)
(905) 816-1884

Travel Accident Insurance


Toll Free:
1-877-777-1544

Front Of The Line


In Toronto:
(416) 345-8992
In Montreal:
(514) 790-1245
In Vancouver:
(604) 280-2639
Front Of The Line Hotline in your area:
1-800-265-5566

Car Rental Theft and Damage Insurance, Purchase Protection Plan and Buyer's Assurance Protection Plan


In Canada/USA:
1-800-243-0198
Outside Canada/USA:
(please call collect)
(905) 475-4822

®: Used by Amex Bank of Canada under license from American Express.

®*: Aeroplan and AeroplanPlus are registered trademarks of Aeroplan Canada Inc.