I am expecting a refund, but it hasn't yet appeared on my statement

If you're expecting a refund and it hasn't yet appeared on your statement‚ this is where you can find out how we can help you. Below are the four stages of this process:
 
Stage 1 - VERIFY YOUR CONCERN  
First‚ you need to confirm your inquiry by going through our checklist of common reasons for missing refunds – often, your issue can be resolved right here.
 
Stage 2 - YOU CONTACT AMERICAN EXPRESS  
If you were unable to resolve your inquiry on your own, please contact us at the number on the back of your American Express Card.
 
Stage 3 - WE HELP  
You've reported your inquiry. Now we'll take it from here and do our best to address your concerns.
 
Stage 4 - WE CONCLUDE  
Here‚ we explain what the possible outcomes of your inquiry may be.
 
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