Next steps

Stage 1 - VERIFY YOUR CONCERN
Stage 2 - YOU CONTACT AMERICAN EXPRESS
Stage 3 - WE HELP
Stage 4 - WE CONCLUDE
 
From this point on, we will assist with your dispute case. First, we will contact the merchant on your behalf. The company in question may either:
 
Acknowledge the error and refund your money – we will contact you by letter if this is the case.
 
Provide us with proof and information regarding the transaction – in this case we will provide the supporting documents to you for your review.
Please note, in order to be fair to the company that posted the charge, we are obliged to give them 30 days to respond to an inquiry.
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