Next steps

Stage 1 - VERIFY YOUR CONCERN
Stage 2 - YOU CONTACT AMERICAN EXPRESS
Stage 3 - WE HELP
Stage 4 - WE CONCLUDE
 
From this point on, we will assist you with your dispute case. We will contact the company that posted the charge to obtain further details. The company in question may then either:
 
blue box
Acknowledge the error and refund your money – we will contact you by letter if this is the case.
 
blue box
Provide us with proof and information of the transaction that is being inquired about – in this case we will forward the documents to you to see if you recognize the details.
Please note – in order to be fair to the company that made the charge in question‚ we are obliged to give them 30 days to respond to an inquiry.
Copyright © 2007 American Express Company. All Rights Reserved. American Express products, services and benefits are offered in Canada by Amex Canada Inc. and Amex Bank of Canada. Users of this site agree to be bound by the terms of the American Express Web Site Rules and Regulations. View Web Site Rules and Regulations, trademarks, and Privacy Statement of American Express.