Resolution

Stage 1 - VERIFY YOUR CONCERN
Stage 2 - YOU CONTACT AMERICAN EXPRESS
Stage 3 - WE HELP
Stage 4 - WE CONCLUDE
 
We will do our best to address your concerns as quickly as possible. When we do‚ we will notify you with one of the following potential outcomes:
 
OUTCOME ONE
The company that posted the charge has authorized a credit to your account. The suspension will now become permanent on your account and will appear on your statement as a Credit Adjustment.
 
OUTCOME TWO
We have sent you information on the charge from the company and you have recognized it as one you made. The temporary suspension will be removed from your account and will appear on your statement as a Reversal Suspension of Disputed Charge. You will now need to make payment for the disputed amount.

If you are unsatisfied with the conclusion of our investigation and you continue to have questions over whether you authorized the charge or not, you may have to deal with the merchant directly at this point. If you are unsure of the merchant's contact information, call us – we may be able to help.
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