American Express - Canada - Statement Inquiries

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Statement
Inquiries

Unexpected
Charge

Unexpected
Amount

Multiple
Charges

Cancelled
Automatic Bill
Payment Charges

Frequently Asked
Questions

Next steps

Stage 1 - VERIFY YOUR CONCERN

Stage 2 - YOU CONTACT AMERICAN EXPRESS

Stage 3 - WE HELP

Stage 4 - WE CONCLUDE

From this point on, we will assist with your dispute case. First, we will contact the merchant on your behalf. The company in question may either:

		Acknowledge the error and refund your money – we will contact you by letter if this is the case.

		Provide us with proof and information regarding the transaction – in this case we will provide the supporting documents to you for your review.

Please note, in order to be fair to the company that posted the charge, we are obliged to give them 30 days to respond to an inquiry.

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Amex Bank of Canada, P.O. Box 3204, Station F, Toronto, ON M1W 3W7
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