American Express - Canada - Statement Inquiries

Start of menu

My Account
You are under MyAccount Primary Tab
Card AccountsExpand / Collapse
Business AccountsExpand / Collapse
Other AccountsExpand / Collapse
- AMEX® Online Banking
- Complaint Resolution
Online ServicesExpand / Collapse
Cards
You are under Cards Primary Tab
Personal CardsExpand / Collapse
Small Business CardsExpand / Collapse
Corporate CardsExpand / Collapse
Quick LinksExpand / Collapse
Travel
You are under Travel Primary Tab
Online TravelExpand / Collapse
Business TravelExpand / Collapse
- Global Business Travel Solutions
Other Travel ServicesExpand / Collapse
Insurance
You are under Insurance Primary Tab
TravelExpand / Collapse
- Travel Insurance
- Air Trip Insurance
PersonalExpand / Collapse
- Identity Defence
- Account Protector
OtherExpand / Collapse
- Insurance Homepage
Rewards
You are under Rewards Primary Tab
Membership Rewards® ProgramExpand / Collapse
Other Reward ProgramsExpand / Collapse
American Express Invites® Expand / Collapse
- Front Of The Line®, Entertainment, Shopping & Dining Offers
- Sign up for Entertainment e-Updates
Refer a friend
Refer a friend and you could EARN A REFERRAL BONUS for each approved referral.
Learn More
Business
You are under Business Primary Tab
MerchantsExpand / Collapse
CorporationsExpand / Collapse
Small BusinessExpand / Collapse
Global NetworkExpandir / Colapsar

Logout

Account Home

Open to see more links

Statement
Inquiries

Unexpected
Charge

Unexpected
Amount

Multiple
Charges

Cancelled
Automatic Bill
Payment Charges

Frequently Asked
Questions

Next steps

Stage 1 - VERIFY YOUR CONCERN

Stage 2 - YOU CONTACT AMERICAN EXPRESS

Stage 3 - WE HELP

Stage 4 - WE CONCLUDE

From this point on, we will assist with your dispute case. First, we will contact the merchant on your behalf. The company in question may either:

		Acknowledge the error and refund your money – we will contact you by letter if this is the case.

		Provide us with proof and information regarding the transaction – in this case we will provide the supporting documents to you for your review.

Please note, in order to be fair to the company that posted the charge, we are obliged to give them 30 days to respond to an inquiry.

Print this page

American Express Cards

More Products & Services

Important Links

Company Information

Amex Bank of Canada, P.O. Box 3204, Station F, Toronto, ON M1W 3W7
Copyright © 2018 American Express Company