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I have a transaction on my statement that I recognize, but the amount is incorrect

Sometimes, you recognize the transaction, but the amount appears to be incorrect. This doesn't mean there's been fraudulent activity. More often than not, it's something much more straightforward and this is how we'll help you resolve it:
 
Stage 1 - VERIFY YOUR CONCERN  
First, you need to confirm your inquiry by going through our checklist of common reasons for unexpected charges – often, issues can be resolved right here.
 
Stage 2 - YOU CONTACT AMERICAN EXPRESS  
If you were unable to resolve your inquiry on your own, please contact us at the number on the back of your American Express Card.
 
Stage 3 - WE HELP  
You've reported your inquiry. Now we'll take it from here and do our best to help address your concerns.
 
Stage 4 - WE CONCLUDE  
Here, we explain what the possible outcomes of your inquiry may be.
 
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