Inside The Guide

The 2020 study has been developed using proprietary customer data from American Express Global Client Group and Large Market customers supplemented with insights from Account Relationship Management team members who work closely with local and multinational companies in Australia.

The study compares emerging trends within the travel and expense management industries with comparisons between best practices in 2012, the impact of the pandemic in Australia and considerations and initiatives to manage business travel and expenses during and post the pandemic.