The American Express® Green Card
Summary of changes to your Card
The new insurance Terms and Conditions on your American Express® Green Card will replace your previous Terms and Conditions document. The new Terms and Conditions will apply to all claim events occurring on or after 15 March 2022.
Return Trips Only
You are only eligible for the travel insurance benefits under Sections A – B of this Policy for return Trips i.e. trips that begin and end from Your Home or Work in Australia. It does not cover One-Way Trips where You have no plans to return to Australia.
You may need to provide evidence of Your intention to return to Your Home or Your Work where reasonably possible, for example by providing copies of a return ticket, itinerary or schedule, return transfer or accommodation bookings, confirmation of return to Work dates etc.
Summary Only
Information on this page is a summary of the key changes. The policy wording has been updated to make it easier to know exactly what you're covered for and how much you can claim under the policy. For full details on the terms, conditions, limits and exclusions that apply, please refer to the new Terms and Conditions here.
It’s also important for you to share this information with any Additional Card Members, at your earliest opportunity
The following new benefits and amended limits for existing cover have been made. Please refer to the ‘Benefits’ section for a full overview of the cover, terms, conditions and exclusions that apply.
Changes to qualifying travel purchases for Domestic Returns Trips
Your Travel Insurance cover now includes self-drive road trips where you spend $500 or more on accommodation on your American Express Card. A Domestic Return Trip must be over 150kms radius away from Your Home. Please see Eligibility Table section of the Policy for full details.
Personal Accident Cover
Accidental Death or Permanent Disablement due to injury
Accidental Death or Permanent Disablement cover has been added. Should you suffer an accidental injury on your trip resulting in death or permanent disablement within 12 months of the injury, you’ll now be covered up to $25,000.
Public Transport Accident Cover
The Transport Accident Cover section now sits under the Personal Accident Cover and is known as Public Transport Accident Cover.
Additional Travel Inconvenience Cover for extended delays
New cover has been added under this section, up to $600 for additional accommodation if you're impacted by an extended delay, cancelled, overbooked or missed flight.
Special Event Cover
If you’re delayed for a Special Event, new cover has been added up to $2,000 under Travel Inconvenience to cover the cost of alternative public transport to help you arrive at the Special Event.
Card Refund Cover
Refund Protection Cover is now known as Card Refund Cover.
Card Purchase Cover
Purchase Protection Cover is now known as Card Purchase Cover. Items left unattended in a public place due to an emergency medical, security or evacuation situation will now be covered.
Please be aware there have also been changes made that may affect your cover when travelling. The below is an outline of some of the exclusions. It is important that you fully understand this policy’s terms, conditions and limitations and that you review the specific details of exclusion, which are set out in the Terms and Conditions here.
No Cover for Competitive Sports
Cover for competitive sporting events where you receive prize money or a fee is now excluded. Please see the definition of Excluded Sports and Activities in the Definitions Section of the Policy for full details.
No Cover while riding a Motorcycle if you’re unlicensed or not wearing a helmet
You're not covered for claims relating to accidents where you’re riding a motorcycle without a valid motorcycle licence, not wearing a helmet, or exceeding the legal alcohol limit. Please see the General Exclusions in the Policy applicable to all sections.
For claims and general enquiries about the Terms & Conditions, please contact Chubb:
Email:CardmemberSupport.AU@Chubb.com
Telephone: 1800 950 797
(Monday to Friday 9am to 5pm AEST)
This insurance is underwritten by Chubb Insurance Australia Limited ABN 23 001 642 020, AFSL No. 239687 (Chubb) under a group policy held by American Express Australia Limited ®, ABN 92 108 952 085, AFSL No. 291313 (American Express). Chubb and American Express only provide general advice and do not consider your objectives, financial situation or needs. Before deciding whether this product is right for you, please read the Terms and Conditions. A copy of American Express Financial Services Guide can be found here.
Eligibility criteria applies. Terms, conditions, exclusions, maximum age limits, pre-existing medical condition exclusions and limits apply as set out in the Terms and Conditions.
What changes are taking place, and why?
There have been some changes made to the Insurance Terms and Conditions included with your Card. They include changes to cover, exclusions, benefit limits, as well as adding new benefits to some Cards. The changes to your policy will come into effect on the 15 March 2022.
Please refer to the 'Key Changes’ tab for the list of key changes. Alternatively, you can access the new Terms and Conditions here.
Who can I contact for more information on these changes?
For claims and general enquiries about the Insurance Terms and Conditions, please contact Chubb:
- Email:CardmemberSupport.AU@Chubb.com
- Telephone: 1800 950 797
- Overseas Telephone: +61 2 8912 4595
View the new Terms and Conditions here