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The Qantas American Express
Premium Card

Summary of changes to your Card



The new insurance Terms and Conditions on your Qantas American Express Premium Card will replace your previous Terms and Conditions. The new Terms and Conditions will apply to all claim events occurring on or after 15 March 2022.

 

Australian Government Restrictions on Travel (including COVID)

You may, in some circumstances, be covered for costs if you need to amend or cancel your trip due to an Australian State or Territory government or the Australian Federal Government or a government agency (such as ‘DFAT’) issuing a ‘Do Not Travel’ warning, or closing borders, after you book your trip. However, no cover is provided:

  • If the country you’re travelling to is subject to a Government 'Do Not Travel' warning or if borders are closed before your trip starts and you choose to travel anyway. This exclusion applies even if you have an exemption from the Australian government to travel:

  • For government travel advisories or border closures related to COVID-19 for Domestic Return Trips.

Travel Cover & COVID-19

Cover applies for claim events relating to COVID-19 that occur after 1 November 2021 for certain travel, medical and trip cancellation events. Not all claim events are covered.  For full details, please refer to the COVID-19 section within your new Terms and Conditions, which you can find under the New Terms and Conditions tab.

 

Return Trips Only

You are only eligible for the travel insurance benefits under Sections A – E of this Policy for return Trips i.e. trips that begin and end from Your Home or Work in Australia. It does not cover One-Way Trips where You have no plans to return to Australia.

You may need to provide evidence of Your intention to return to Your Home or Your Work where reasonably possible, for example by providing copies of a return ticket, itinerary or schedule, return transfer or accommodation bookings, confirmation of return to Work dates etc.

 

Summary Only

Information on this page is a summary of the key changes only. The policy wording has also been updated to make it easier to know exactly what you're covered for and how much you can claim under the policy. For full details of the terms, conditions, exclusions and benefit limits that apply, please refer to the new Terms and Conditions here.

 

It’s also important for you to share this information with any Additional Card Members, at your earliest opportunity.

For claims and general enquiries about the Terms & Conditions, please contact Chubb:

Email:CardmemberSupport.AU@Chubb.com 

Telephone: 1800 950 797

(Monday to Friday 9am to 5pm AEST)

This insurance is underwritten by Chubb Insurance Australia Limited ABN 23 001 642 020, AFSL No. 239687 (Chubb) under a group policy held by American Express Australia Limited ®, ABN 92 108 952 085, AFSL No. 291313 (American Express). Chubb and American Express only provide general advice and do not consider your objectives, financial situation or needs. Before deciding whether this product is right for you, please read the Terms and Conditions. A copy of American Express Financial Services Guide can be found here.

Eligibility criteria applies. Terms, conditions, exclusions, maximum age limits, pre-existing medical condition exclusions and limits apply as set out in the Terms and Conditions.

What changes are taking place, and why?

There have been some changes made to the Insurance Terms and Conditions included with your Card. They include changes to cover, exclusions, benefit limits, as well as adding new benefits to some Cards. The changes to your policy will come into effect on the 15 March 2022.
Please refer to the 'Key Changes’ tab for the list of key changes. Alternatively, you can access the new Terms and Conditions here.

 

What do I need to be aware of before booking a trip with regards to COVID-19 under the new terms and conditions effective 15 March 2022?

It's always important you review the policy Terms and Conditions before you travel. Are you planning to Travel domestically or internationally?

If domestic: Your policy includes provisions if you need to amend or cancel your trip because you or your travelling companion, close relative, or a person you are visiting as the main purpose of your trip is diagnosed with COVID-19. However, it excludes cancellation or trip changes due to border closures or travel advisory warnings, or medical expenses related to COVID-19.

If international: Your policy includes provisions if you need to amend or cancel your trip because you or your travelling companion, close relative, or a person you are visiting as the main purpose of your trip is diagnosed with COVID-19, or if you need to amend or cancel your trip as a result of border closures that occur after you make your booking.

For more details, please refer to 'Important Things To Know About This Policy' within the new Terms and Conditions effective 15 March 2022.

 

Do these changes affect existing travel bookings?

If you have travel booked that is due to conclude before 15 March 2022, your coverage remains unaffected by this change. Any travel or claim events occurring on or after this date will be subject to the new Terms and Conditions.

 

I have a refund, credit note, or voucher (for example, if an airline or hotel provided you with a refund) from a previous booking. Will these changes apply if I use the travel refund, credit note, or voucher to book a new trip?

Yes, these changes will apply to a new trip when:

  • No claim has been paid by us with respect to the original trip under your American Express policy; and
  • The original trip and the new trip to be booked, for which the travel refund, credit note, or voucher was received, had fulfilled the eligibility or activation requirements for your American Express Card at the time of booking that trip; and
  • The full value of the new trip was paid in full:
    • with the travel refund, credit note, or voucher from the original trip; or
    • with a combination of travel refund, credit note, or voucher from the original trip and any other eligible payment method, as applicable.
  • Provided that all other Terms and Conditions continue to apply.

 

Who can I contact for more information on these changes?

For claims and general enquiries about the Insurance Terms and Conditions, please contact Chubb: