How do I access the Document Centre to send documents?

Step 1:

Access the Document Centre web addresses here . Use Chrome for optimal access. It can also be found at the bottom of the home page under Important Links.

Step 2:

Enter your User ID and Password, then click Log In.

Result: The Document Centre page appears with 2 tabs: Upload Documents and History.

Step 3:

To send documents, you must select from the Upload Documents tab:

1. Account number from the Account Number drop-down box.
2. Option from the Document Category drop-down box.

If you want to see documents you have uploaded in the last 90 days, you must select the History tab.

Step 4:

1. Click the Upload Documents button.
2. Select files to upload.
3. Click Open.

Result: The Document Centre page shows the selected files.

Step 5:

Click Submit Documents.

Result: The following confirmation appears: Thank You! The following files have been submitted to American Express.

Notes:

• Once the documents are uploaded, they should appear between 15 minutes and 4 hours, depending on time of day/high traffic hours.
• You can delete/remove documents during the initial upload/attach stage, but once submitted, the documents cannot be deleted or removed.