Important Message Regarding Postal Service Disruptions: Due to COVID-19, there may be a delay in outgoing mail from American Express. During this time, there may be delivery delays for gift cards and merchandise redeemed from the Membership Rewards Program. We appreciate your patience during this time. For more information, please refer to our Coronavirus FAQs.
Meet Fitbit Sense—the advanced health smartwatch that helps you tune in to your body and guides you toward better health. Detect and manage your stress, better understand the quality of your sleep and monitor your skin temperature variations.
• Fitbit ECG ((ELECTROCARDIOGRAM) APP: With a compatible ECG app right on your wrist, assess your heart for atrial fibrillation—a heart rhythm irregularity—and share the results with your doctor
• State-of-the-art stress management: With the EDA Scan app, Sense measures electrodermal activity, which may indicate your body’s response to stress. Plus, get stress management tools that take a holistic approach to managing your stress and mood so you can feel your best and live a healthier life
• A deeper dive into heart health: Discover the tools you need to monitor your heart health. Get in-the-moment alerts when your heart rate is higher or lower than your personalized range and 24/7 heart rate tracking
• Track temperature trends over time: Know if your skin temperature changes from your baseline range and better understand patterns to help identify internal changes early on
• As sleek as it is smart: Level up your look with premium materials and leading-edge design. The stainless steel ring, vibrant display, satin finish and smooth new infinity band make Fitbit Sense exceptional by design
1. Please allow 2 weeks for delivery.
2. Cardmembers are required to provide a signature when rewards are delivered. If you are not available at home at the time of delivery, directions to the nearest postal location will be left at your door. Some items may have longer delivery times. If your reward is subject to a longer delivery time, this will be indicated in the reward description.
3. Orders are shipped via courier and require complete mailing address and telephone number for daytime delivery. (Orders cannot be shipped to a post office box.)
1. All merchandise rewards are subject to availability. If an order is not available, a similar item of equal value will be substituted whenever possible. If a substitution is not available, your Membership Rewards points will be credited back to your Program Account and you will be contacted.
2. Merchandise rewards are subject to change without notice. New merchandise rewards will be added to the program on a regular basis.
3. Some rewards are available in limited quantities. Limited items will be so noted in the product description.
Redeemed rewards are not refundable, exchangeable, replaceable or transferable for cash or credit. If your reward arrives damaged, defective, has missing pieces or is the incorrect item, please contact Customer Service at 1-866-454-3549.
Hours of Operation are Monday to Friday from 9:00 am to 5:00 pm EST.
For questions regarding your account, please contact us at 1-800-668-2639. Corporate Cardmembers, please call 1-800-716-6661. Our hours of operation are 24 hours-a-day, 7 days a week.