Orders will be processed within 2 business days. If the value of the Gift Card or Certificate is less than $200, it will be delivered by Canada Post which could take up to one week for delivery. If the reward value is greater than $200, it will be delivered by Priority Post within 3-5 business days and will require a signature upon delivery. If you are not available at home at the time of delivery, directions to the nearest postal location will be left at your door.

Rewards that are not in stock may take additional time to deliver.

For gift card balance inquiries, please visit any Hudson’s Bay store.

Use of this gift card constitutes acceptance of the terms on thebay.com, which may be revised at any time. The gift card balance can be redeemed for merchandise at any Hudson’s Bay store in Canada, or at thebay.com. Hudson's Bay Gift Cards have no service fees and no expiration dates.This gift card cannot be exchanged for cash or gift cards. No change will be given for any unused balance on this gift card unless required by applicable law. The value on this gift card will not be replaced if lost, stolen or used without your permission. Protect this gift card like cash. This gift card cannot be used for payment towards a Hudson’s Bay Company credit card. This gift card may not be accepted by certain licensees. Hudson’s Bay and its associated designs are trademarks of Hudson’s Bay Company. Visit thebay.com for full terms & conditions.

The Gift Card or Certificate is subject to the Terms and Conditions indicated on the reward. For Full Membership Rewards Terms & Conditions, click here or call 1-800-668-2639. Corporate Cardmembers, please call 1-800-716-6661.