IMPORTANT INFORMATION
The Government of Canada has updated its travel requirements for all travellers entering Canada by land, air or water. The Government of Canada has stated that:
- Proof of COVID-19 vaccination is not required
- Pre-board testing is not required
- COVID-19 pre-entry and arrival tests are not required
- Quarantine after you enter Canada is not required
- Using ArriveCAN is not required, but
- to save time at the border, you can use the ArriveCAN customs and immigration feature to complete your declarationin advance if you're flying into a particpating international airport
- Pre-boarding tests for cruise passengers are not required
- As always, travel documents are required
- Health checks to board planes and trains are not required
- Wearing masks on planes and trains is not required
- It's strongly recommended that you wear a well-constructed and well-fitted mask or respirator while you travel
For more information, visit https://travel.gc.ca/travel-covid/travel-restrictions/covid-vaccinated-travellers-entering-canada
You can register using ArriveCAN online or download the ArriveCAN mobile app, which is available for iOS and Android devices in their respective app stores.
We recommend you check the latest government advice
Government of Canada’s Travel Advice and Advisories
Detailed map of the spread of the virus
We’re here to help with any travel related questions. As you’ll appreciate, we are receiving a lot of enquiries right now. In addition, airlines, hotels and other travel partners are continually reviewing their policies as the situation develops.
Contact us if you are due to travel within the next two weeks and need to change or cancel your booking.
Before you travel
- Find out if your flight is delayed or cancelled by checking the flight status on the airline’s website
- Visit your airport’s website for the latest advice for travellers. On the day of your flight, build in extra time to get to the airport.
- Check your travel insurance policy to see if changes and cancellations can be covered.
- To check the travel insurance benefits on your Card and to view the Certificates of Insurance, please visit our Insurance Page.
- For more information on how travel insurance coverage can be affected by COVID-19, visit the RSA FAQ page.
- If you would like to make a claim online, please visit the RSA claims portal. Once submitted, you can also track the status of your claim through the portal.
- If your airline has not issued a policy on change or cancellation fees due to COVID-19, you may have to pay penalty fees.
- To check whether your airline has issued a policy, select the airline from the menu below. If there is no policy yet, check again nearer to your date of travel.
Changing or Cancelling Air Bookings
Find out if your airline has issued a policy on change and cancellation fees. You’ll find your airline below.
If You Need to Change or Cancel your Flight
Have some alternative dates to hand in case you need to rebook. Before rebooking, check the airline’s latest policy as it may have recently changed. If your airline has not issued a policy, we can still help. Contact us via Live chat or Travel Support.
Hotel Bookings
We’re here to help. The steps outlined below can help direct you in changing or cancelling an existing hotel booking made with American Express Travel. Please note charges may apply to changes or cancellations.
1. To check whether charges apply, review your hotel booking confirmation email. The email should include the hotel’s change/cancellation policy.
2. If your booking is not covered by the hotel’s usual policy, please check if the hotel has a COVID-19 policy in place that will let you change or cancel without charge. Select your hotel brand from the menu below to check if a policy has been issued. Please be aware that hotel waiver policies are only applicable to hotels booked via our Fine Hotels and Resorts (FHR) or The Hotel Collection (THC) programs and do not apply to prepaid hotel bookings.
For assistance with changes or cancellations on prepaid hotel bookings, please contact us via Travel Support.
3. Once you have selected your hotel brand, please double check that the page you are viewing is the hotel brand where you have made your hotel booking and not a third party travel website. This will allow you to get detailed and accurate information on the hotel waivers.
- Intercontinental
- ITC
- Joie de Vivre
- JW Marriott
- Kimpton Hotels
- Langham Hotels
- Leading Hotels of the World
- Le Méridien Hotels
- Loews Hotels
- Luxury Collection
- LXR Hotels
- Mandarin Oriental
- Marriott
- Melia Hotels & Resorts
- MGallery
- MGM Resort
- Miraval
- Park Hyatt
- Peninsula
- Principal Hotels
- Raffles
- Regent Hotels & Resorts
- Renaissance Hotels
- Ritz-Carlton Luxury Hotels & Resorts
- Rosewood
- Roomers
- Shangri-La
- Six Senses Hotels
- Small Luxury Hotels of the World
- Soho Grand Hotel
- SO/
- Sofitel
- St. Regis Hotels & Resorts
- Swissôtel
- The Roxy
- Thompson
- Tribute Portfolio
- Trump Hotels
- Unbound Collection by Hyatt
- W Hotels
- Waldorf Astoria
- Westin Hotels & Resorts
- Wynn Las Vegas and Encore Resort
Changing or Cancelling Car Rental Bookings
We're here to help. We're monitoring our suppliers' policies as they change on a daily basis. If you need to change or cancel your booking:
- Contact us via Live Chat or Travel Support and our dedicated team will be on hand to help you.
Travel Services
Travel Support
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