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Welcome to the American Express
Privacy Centre
Privacy made easier.
Here we give you a simple overview of our privacy practices to help you exercise greater control.
Want full details? Our Privacy Statement is just a click away. You can also check your contact preferences from your Online Account or by calling the phone number on the back of your Card.
Customers like you have trusted us since 1850 and we work hard to maintain that trust by protecting your privacy and security.
Just another way we have your back.
You have contact preferences and can easily manage them at any time.
Log in to your account or call the number on the back of your Card to review and update:
1. How we communicate with you, whether by phone, mail or email; or
2. The types of messages you’d like to receive...
Depending on where you are, you may have specific rights to the data we hold about you and to the length of time it takes for us to give you an answer.
To find out more about your data rights, click here.
To find out more about marketing options, click here.
To find out more about your choices related to cookies, click here.
We may collect data about you in three ways:
1. Sometimes, you give us data about you directly when you sign up for our products and services;
2. When you use our website or App, or your American Express Card to make purchases;
3. We may also obtain data that is publicly available (for example, data from online platforms or databases).
Find out more about how we collect data here.
We may use data to offer products and deliver services tailored to you. Data allows us to conduct research and analysis and improve your experiences offline and online.
We may also use data to further improve security, prevent and manage fraud on your Account and assess credit risks related to our business.
To learn more about how we use data and see a list of examples click here.
We may share data, as permitted or required by law, with partners such as our service providers and companies within the American Express group, to run and market our business and to detect and prevent fraud.
For more details about our data sharing practices, visit our Online Privacy Statement.
To learn how American Express protects you from fraud visit our Security Centre.
Frequently asked questions about Privacy
We are committed to protecting your privacy. That’s why we created the American Express Privacy Centre – a resource to help you understand your choices and how we collect, use and share data about you. It’s also a quick and convenient way to access our:
- Online Privacy Statement, which describes what information we collect and use and our sharing practices when you use our online or mobile products and services;
- Privacy principles, which explain our commitment to protecting your personal data.
You can learn about how we collect, use and share information in our Online Privacy Statement.
You can choose how you would like us to contact you – whether through postal mail, email and/or telephone. If you choose not to receive marketing from us, we will honour your choice. However, you may no longer hear from us about products, services and features – including discounts and other deals – that we believe may be of interest to you. We will still send you communications to service your account, fulfil your requests or administer any promotion or programme in which you have chosen to participate.
You can log in to your account to update or correct your personal information. You can also call the number on the back of your Card. If you are not a Cardmember, you can call the customer service number associated with your products or services.
If you have questions or concerns related to our principles, policies or statements, you can call the number on the back of your Card, click here to contact us or contact our Data Protection Officer DPO-Europe@aexp.com
AMERICAN EXPRESS
All users of our online services subject to Privacy Statement and agree to be bound by Terms of Service. Please review.
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