At American Express, the health and safety of our Cardmembers is a top priority. In light of the outbreak of COVID-19, we’re monitoring the situation and will continue to provide information and assistance to travellers.
As we continue to help Cardmembers who need to change their travel plans, we recommend that you call within a week of your travel date so we can better assist you with your travel needs.
Many of our partners have updated their health and safety guidelines, you can find them below. We encourage you to check the latest travel policies from our partners and destination specific COVID-19 restrictions before making a reservation.
Important Information: Before You Book or Travel
As a result of COVID-19, there may be restrictions imposed at the destination or during transportation to the destination by travel providers or local governments to contain the spread of the virus. These restrictions could include, but are not limited to:
- additional entry requirements such as the need to complete a public health or passenger locator form either prior to travel, onboard or at airports or ports of destination in certain countries, including Spain;
- requiring a negative COVID-19 test result prior to travel or before entry to the destination;
- restrictions on access to/closure of hotel amenities or other tourist facilities; and
- mandatory quarantine periods or social distancing requirements.
Please review the latest government advisories and travel provider policies before booking or travelling.
Before you book or travel, please also take into consideration the below advice:
- Check the hotel’s website to find out if there are any closures or restrictions that may affect your stay. Some hotels have introduced measures to limit the spread of COVID-19. This could include pool, spa or gym closures, staggered dining times or closure of restaurant facilities, social distancing rules and requiring pre-booking of dinners and sun loungers.
- Find out if your flight is delayed or cancelled by checking the flight status on the airline’s website. Airlines may have also issued additional travel guidelines such as the need to wear a mask in-flight or requiring a negative COVID-19 test results to be produced before travelling.
- Visit your departure and arrival airport website for the latest advice for travellers. There may be additional travel guidelines such as longer check in times, pre-booked security and social distancing measures.
- Check your travel insurance policy to see if changes and cancellations due to COVID-19 are included in your cover.
- If your airline has not issued a policy on change or cancellation fees due to COVID-19, you may have to pay penalty fees.
- To check whether your airline has issued a policy, select the airline from the menu below. If there is no policy yet, check again nearer to your date of travel.
You may also find the following resources helpful:
- Foreign travel advice
- Foreign & Commonwealth Office (FCO)
- Interactive IATA Coronavirus (COVID-19) Travel Regulations Map
- Word Health Organisation
- Re-open EU – Official Website of the European Union
UK Airports:
- London Gatwick Airport
- London Heathrow Airport
- London Stansted Airport
- London Luton Airport
- Manchester Airport
- Liverpool Airport
- Birmingham Airport
When using these links, you are leaving American Express and entering Into a third party's website.
Modifications to Air Travel
As you consider future or upcoming travel, please review the airlines policies. Their change and cancellation policies have been updated for flexibility, and with the health and safety of passengers in mind. Find your airline from the list below to understand more about the changes they are making onboard their aircraft and at airports. If your airline is not listed, check the airline’s own website.
If You Need to Change or Cancel your Flight
If you have booked flights, please call use this form to cancel with us.
If you booked your flight within the last 24 hours or have a departure date within the next five days, please contact us at the phone number on the back of your Card. You should also review the relevant airline booking cancellation policies and timelines to ensure we have your booking cancellation request no less than five business days before the cancellation deadline.
Hotel Reservations
Prior to finalising your travel arrangements, please contact your hotel directly to determine:
- Flexibility towards future changes in your travel plans. Below is a list of hotels providing additional information on booking policies for this period. To see if your hotel of choice is offering greater flexibility due to COVID-19, please select your hotel brand from the menu below. If your hotel is not listed below, please visit the hotel’s website.
- Updated health, safety and well-being policies. Hotels around the world have intensified their focus on guest safety, health and well-being and are happy to provide information on their increased efforts.
- Whether the property is closing during your planned stay or if any amenities have been impacted. Please check your hotel’s website to confirm.
- Intercontinental
- ITC
- Joie de Vivre
- JW Marriott
- Kimpton Hotels
- Langham Hotels
- Leading Hotels of the World
- Le Méridien Hotels
- Loews Hotels
- Luxury Collection
- LXR Hotels
- Mandarin Oriental
- Marriott
- Melia Hotels & Resorts
- MGallery
- MGM Resort
- Miraval
- Park Hyatt
- Peninsula
- Principal Hotels
- Raffles
- Regent Hotels & Resorts
- Renaissance Hotels
- Ritz-Carlton Luxury Hotels & Resorts
- Rosewood
- Roomers
- Shangri-La
- Six Senses Hotels
- Small Luxury Hotels of the World
- Soho Grand Hotel
- SO/
- Sofitel
- St. Regis Hotels & Resorts
- Swissôtel
- The Roxy
- Thompson
- Tribute Portfolio
- Trump Hotels
- Unbound Collection by Hyatt
- W Hotels
- Waldorf Astoria
- Westin Hotels & Resorts
- Wynn Las Vegas and Encore Resort
Changing or Cancelling Your Hotel Reservation
The below steps direct you how to change or cancel an existing hotel reservation. Please be aware that you may be charged for changes/cancellations to your reservation.
- To find out if charges apply, read through your hotel booking confirmation email. It should include the hotel’s change/cancellation policy.
- If your reservation is not covered by the hotel’s usual policy, you’ll need to find out if the hotel has a COVID-19 policy in place that will let you change or cancel without charge. Just select your hotel brand from the menu to check if a policy has been issued. Please be aware that hotel waiver policies only apply to hotels booked via our Fine Hotels & Resorts (FHR) or The Hotel Collection (THC) programs and do not apply for pre-paid hotels.
- Once you’ve found and selected your hotel brand, please double check you’re visiting the page of the specific brand/property you booked. This way you’ll get the most detailed and accurate information on waivers.
For assistance with cancellations on prepaid hotels please contact us via Travel Support.
Changing or Cancelling Experiences & Car Hire bookings
If you need to change or cancel your booking:
- Contact us via Live Chat or Travel Support and our dedicated team will be on hand to help you.
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American Express Europe LLC (AEELLC) trading as American Express Travel, Belgrave House, 76 Buckingham Palace Road, London SW1W 9AX, United Kingdom is a member of ABTA (ABTA number C4330) and ATOL (ATOL number 0151). Being a member of ABTA (ABTA number C4330) means you have the benefit of ABTA’s assistance and Code of Conduct and this allows you to book with confidence. All the package and Flight-Plus holidays we sell are covered by a scheme protecting your money if the supplier goes out of business or is no longer able to provide the intended holiday. Other services such as hotels or flights on their own may not be protected and you should ask us what protection is available. American Express’s ABTA membership does not cover cruise bookings and should therefore not be relied upon when booking cruises or cruise packages. These bookings are covered by our third-party provider, ICE Cruise’s ABTA membership (ABTA number L6366). Many of the flights and flight-inclusive holidays on this website are also protected by the ATOL scheme, this ATOL protection does not apply to all holiday and travel services listed on this website. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate . Please contact us to confirm what protection may apply to your booking.