We travel to enjoy both the thrill of the new and the comforts of timeless things, and so any list of the hottest destinations in the world is bound to contain classics and emerging winners alike. Whether it’s for a romantic getaway, a family vacation, or a solo adventure, these are the cities and regions that American Express Card Members are traveling to in 2020.
As some of the world is beginning to reengage with travel, American Express Travel is committed to being there for Platinum Card® Members every step of the way. Whether your travel involves going somewhere distant and new or revisiting a familiar place through new eyes, American Express Travel makes the safety and comfort of our Cardmembers a priority. Enhanced cleaning standards are a key focus for our properties when you are ready to visit.
Our Fine Hotels + Resorts properties are committed to continuing to assess and reassess the hygiene protocols during the pandemic and going forward. When you’re ready to travel, your experience can be one that is both memorable and enjoyable, and consciously tailored for cleanliness and safety.
Here are just a few of the ways some of the Fine Hotels + Resorts brands have improved safety and cleaning processes to help you feel safe and luxuriously restful.
Many lodging brands have implemented new cleaning technology over the past year. Many have partnered with leading organizations on this initiative.
Hilton has teamed up with RB, the creators of household and industrial cleaning brands Lysol and Dettol, to build the Hilton CleanStay program. Hilton’s housekeeping staff use a full room cleaning protocol, implementing disinfecting steps using Lysol, Dettol, Sagrotan, and Napisan products. Other steps include removing all used bedding and towels, and sanitizing switches, electronic controls, handles and knobs, and bathroom surfaces.
In addition to increased cleaning of all common touch points and the regular cleaning of all air filters and conditioners in their hotels, Rosewood properties, through its Commitment to Care program, is also continually testing out new sanitation technology, including electrostatic sprayers, foggers, and UVC lights.
Marriott too is using electrostatic sprayers to sanitise surfaces throughout the hotels, and, in partnership with Ecolab, is using air purifying systems effective against viruses in the air and on surfaces.
The service industry has also had to redefine how it reaches and maintains contact with guests during this time. Lodging brands understand that contactless service is necessary and of paramount priority, but that doesn't diminish the personal element from their premium customer service.
Continuing to surprise and delight guests with exemplary service that comes from the heart, Mandarin Oriental global properties have implemented the We Care program, prioritising the health, safety, and comfort of guests while also consistently meeting their needs. Before they arrive, guests will be asked — via digital messaging — to discuss their personal preferences on service levels and interaction with Mandarin staff. What kind of housekeeping might they want? Would they like room service left outside the door? Which amenities can be delivered digitally? Reducing physical contact but amplifying all forms of digital interaction, Mandarin Oriental is serious about their promise of providing the superlative care for which it is renown.
The Hilton properties in the US, UK, and Canada encourage their guests to use Contactless Arrival and Check-Out, and have made room access that much easier through the Hilton Honors App (yes, that means rewards, too). Guests can check in, choose their room, access the room using a digital key, and check out using their phones — the entire experience avoids any stop at the front desk, if that’s what the guest desires.
Marriott hotels are also welcoming guests safely but without physical contact. All guests can check in online, and Marriott Bonvoy members can use that App for mobile check-in, and, in many properties, as their room key, again skipping a stop (and saving precious time) at the front desk, and eliminating any unnecessary touching of physical room keys.
Committed to using scientific advances in their pursuit of safe travel and accommodations, many Fine Hotels + Resorts properties have aligned with world-renowned health care organisations to implement enhanced safety features.
The Four Seasons Hotels and Resorts have partnered with Johns Hopkins Medicine to create the Lead with Care program to be implemented throughout Four Seasons globally. The hotel group also created a COVID-19 Advisory Board, to inform on health and safety decisions based on the latest science.
Hyatt created a Global Biorisk Advisory Council (GBAC), which in turn has implemented a GBAC STAR cleanliness and training accreditation process, and has appointed a trained hygiene and wellness leader onsite at every property. Hyatt has assembled a cross-functional panel including experts from Cleveland Clinic to fine-tune safety protocols and constantly rethink the hotel experience through the lens of health, safety and science — and cleanliness — first.
Fine Hotels + Resorts properties are working to make your travel experience as safe, secure, and comfortable as possible. American Express Travel will be there for you whenever, and wherever, you opt to travel next.
Fine Hotels + Resorts
Valid only for new Fine Hotels + Resorts bookings made through Platinum Travel service, Business Platinum Travel service, Centurion®️ Travel service, any American Express Travel office or American Express Travel Online. Payment must be made in full with an American Express Card in the Platinum Cardmember's or Centurion Cardmember's name. Available for Platinum Charge Cardmembers and Centurion Cardmembers only and excludes Platinum Credit Cardmembers who are not also Platinum Charge Cardmembers. Cardmember must travel on itinerary booked to be eligible for benefits described. Noon check-in and room upgrade are based on availability and are provided at check-in. Breakfast amenity varies by property, but will be, at a minimum, a continental breakfast. Complimentary In-Room Wi Fi is provided. In the case where a Property includes cost of Wi Fi in a mandatory resort fee, the Cardmember will receive a daily credit from the Property in the standard amount that the Property charges for Wi Fi. The credit will be issued on the Cardmember's final statement upon check-out. Benefit restrictions vary by Fine Hotels + Resorts property and cannot be redeemed for cash and may not be combined with other offers unless indicated. Advance reservations are recommended for services such as spa, dining or golf in order to take advantage of the Fine Hotels + Resorts special amenity during your stay. Benefits and additional Fine Hotels + Resorts promotions are only applied at checkout and expire at checkout. Limit one benefit package per room, per stay. Three room limit per Cardmember, per stay; back-to-back stays within a 24-hour period at the same property considered one stay. Participating Fine Hotels + Resorts properties and benefits are subject to change.
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