24/7 Customer Service
Anywhere in the world, you will always be able to communicate with Customer Services, where a highly qualified team of representatives will be available 24 hours a day, 7 days a week, to assist you in all your needs, in English, Spanish and Portuguese.
Managing your account has never been faster or easier. With 24 hour-a-day access, you can check your current billed balance, recent charges and other billing periods.‡
Spend and relax anywhere in the world. If a fraudulent transaction appears on your statement, it's our job to help set it right.
Emergency Card Replacement
Because your peace-of-mind comes first, in the event of theft or loss of your Card, our Card RepIacement and Protection service will usually repIace it, the card will be sent to your home within 3 to 5 business days.
If there is a fraudulent or incorrect charge on your statement, American Express will work with you to help resolve the issue.‡
We want to make sure you can share the exciting perks afforded to you by using your American Express Platinum Card with your family and friends. Request additional Cards for your loved ones and start enjoying even more benefits.
The annual membership fee for each Additional The Platinum Card® is US$0‡