Frequently Asked Questions
About American Express® Card Services
American Express is known for providing exceptional customer service. We give you several ways to get help when and where you need it. This information pertains to the International Dollar Cards offered through out Latin America, Caribbean (excluding Puerto Rico and US Virgin Islands), Spain and Switzerland countries only.
General Questions About the Card
Q. What International Dollar Cards do you currently offer?
A. Currently we offer the following Charge Cards: American Express® Gold Card, The Platinum Card® and Centurion® by Invitation Only
Q. Are all The Cards accepted globally?
A. Yes, all of our Cards are accepted worldwide, wherever you see The American Express® Card Welcome Sign.
Q. Do you offer Additional Cards on accounts?
A. Additional Cards are available, however the basic Cardmember is is responsible for all use of the Account by additional Card Members and anyone they allow to use the Account. You must pay for all charges they make.
To request details on how to apply for an Additional Card, please call the number at the back of your card.
Q. How do I report my Card lost or stolen?
A. By calling Customer Service as soon as possible.
The American Express® Green Card and American Express® Gold Card
US Toll Free: 1-800-327-1267 option 1; Toll from outside the U.S + 5255-5326-2660 option 1
The Platinum Card®
US Toll Free: 1-800-801-6564 option 1; Toll from outside the U.S 1-954-503-8868 option 1
Q. If I am an American Express Cardmember, how do I stop marketing materials from being sent to me by American Express?
A. all the number at the back of your card you update/Change marketing preferences or you may change it using this link as well. Please, note that you may continue to receive marketing materials from American Express for a short time, after your preference has been noted.
Q. Can I obtain cash using the Card?
A. You can obtain cash at ATMs accepting the American Express Card. To enroll, call 1-800-CASH-NOW. Upon enrollment, we will send you a Personal Identification Number (PIN). You may change your PIN at any time. You must use your PIN along with your Card when withdrawing cash from an ATM and you will be asked to provide information designating the bank account that will be used for this service.Terms and Conditions Apply
Q. Where are your ATMs (cash machines) located?
A. We have ATMs situated all over the globe. Please visit www.americanexpress.com/atmlocator to find the nearest ATM
Q. How do I access my account information online?
A. You can access your account online by enrolling in Online Services. To enroll, you will need to provide information available on your American Express card and verify your personal information. Click here to learn more about online services or to enroll now.
Q. How do I sign up for Paperless?
A. You must first sign up for Online Services, the secure and convenient way to verify and manage your account online at any time of day or night. Log in or Sign up now for Online Services and then click on the ‘Sign up for Paperless’ button, located on Management Account menú.
Signing up for this service is quick and simple. All you have to do is select the American Express Card you want to register, confirm that you have read and agree to the Terms and Conditions, confirm your email address and select your preferred method of delivery for the Statements.
Get more rewards by sharing with your loved ones
Add Additional Cards to your account and start adding up even more rewards. Simple call to the number at the back of your Card.
More to Explore
Go Paperless
Enjoy the convenience of having you statements delivered to you via PDF, every month.
It's good for the planet.
Additional Cards
Request Additional Cards and share the world class service American Express in known for with your friends an family.
Split purchases
Gathering all cards and making calculations to pay the check is long gone. Easily split your purchases with any Venmo or PayPal user directly from the Amex App.