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Bank transfer
To Pay International Currency Corporate Card Euro Statements
- Send a SWIFT payment to the relevant Amex Bank Account
- Attach the PDF Swift Receipt to an Email
- Send to: AmericanExpressPaymentServicesIEC@aexp.com
If the payment takes longer than 3 days to show on the Account, please forward the email to AmericanExpressUnidentifiedPayments@aexp.com who will scan the bank Account for your payment.
Bank Wire Transfer Instructions
When Cardmembers pay by bank transfer they must remember to quote company name and their American Express Card number e.g. COMPANY NAME 3743 123456 78901. If the reference field is too short please abbreviate the company name. Failure to include the Card number will result in delays processing the payment and may result in Late Payment Charges.
Please ensure that payment is made 3 days in advance of any payment due date, overseas payments can take up to 3 days to appear in our bank Account. To ensure that full payment is deposited, instruct your bank to send funds as a “FULL PAY ITEM”. This designation indicates that any additional fees charged by your bank are not deducted from the payment amount, but from the originating bank Account. This will avoid short payment of the balance owed. American Express is not liable for any bank fees charged.
To Pay International Currency Euro Card Statements – Cards Starting 3743:
Bank Name: Standard Chartered Bank AG
Bank Address: Taunusanlage 16, 60325 Frankfurt am Main, Deutschland / Germany
Account Name & Address: American Express Europe SA, Avenida Partenon 12-14 28042, Madrid Spain
Bank Account Number: 500160900
IBAN: DE97512305000500160900 Swift Code (BIC): SCBLDEFXXXX
Sort Code: 51230500
Direct debit
If your International Currency Card is Individually Settled and you would like to set up a Direct Debit to settle your Card statement, please contact Customer Services or your Programme Administrator. Please note it is your responsibility to check with your bank that they support SEPA Direct Debit.
Cardmembers may access their statement by log in into their Online Account. If your International Currency Card is centrally settled ( i.e. paid by your company) the Card statement is for information purposes only.
There could be many reasons for a block on your Card Account, such as merchant errors, reaching your credit limit early, the wrong PIN being entered, our system considers the charge to be suspicious and often, that the Accountis overdue. To find out why you have a block on your Card please contact Customer Services who will be able to review the reason for the block and provide recommendations on how to resolve the issue. If your Account is settled centrally by your company, please contact your Programme Administrator.
If you have lost your Card, please contact the Customer Services team as soon as possible. American Express will issue you with a replacement Card. In an emergency, American Express can provide you with a replacement Card within 48 hours in most countries subject to that country’s bank holidays/office hours.
If you suspect that fraud has occurred on your Card, call the Customer Services Team who will raise a case on your behalf for the fraudulent charge to be investigated. American Express will apply a temporary credit to the Card whilst we investigate the charge so that you are not disadvantaged by any potential fraudulent activity.
Corporate Cardmembers
Customer Service
+44 (0) 1273 576141
24 Hour Customer Service (also for Lost and Stolen Cards).
Cardmembers can call American Express Customer Services, using toll-free numbers from wherever they are:
- Dial your Country’s AT&T access code. Find your access code at: business.att.com/collateral/access. If your country is not listed, please call the number on the back of your Card.
- Dial 1-888-431-0236
- You will be connected to a Customer Care Professional Availability: 24 Hours a day, 7 Days a week.
Global Assist® 24/7 Hotline
+44 (0) 203 1264113
24 hour helpline that provides Cardmembers with valuable pre-trip information and worldwide assistance in a medical, legal or personal emergency.
Insurance Related Services
+44 (0) 203 1264113