American Express® Terms and Conditions:

• This offer is open to American Express Platinum Cardmembers whose accounts are valid and in good standing. An American Express Platinum Card member ("Card member") for the purpose of this offer means a person holding Platinum Card respectively, issued in India by American Express® Banking corp. 
• This offer is being made purely on a “best effort” basis. Card members are not bound in any manner to participate in these offers and any such participation is purely voluntary.
• To receive this offer, purchase should be charged in full to the American Express Card. No cash alternative is available. 
• American Express Banking Corp. is neither responsible for availability of services nor guarantees the quality of the goods/services and is not liable for any defect or deficiency of goods or services so obtained/availed of by the Card members under these offers. Any disputes with regard to the quality of goods/services availed shall be taken up with the merchant/service establishment directly. American Express shall have no liability whatsoever with regard to the same.
• American Express shall not be liable whatsoever for any loss/damage/claims that may arise out of use or non-use of any goods or services availed by Card member under these offers. American Express reserves its absolute right to withdraw and/or alter any of the terms and conditions of the offer at any time without prior notice.
• Nothing expressed or implied in the program shall in any way waive or amend any of the terms and conditions of the existing Card member agreement with the Card issuer.
• Any disputes arising out of and in connection with this program shall be subject to the exclusive jurisdiction of the courts in the state of Delhi only. 

Ananda in the Himalayas: Terms & Conditions 

Offer 1 - Book a Suite or a Villa on any wellness programme of 5 nights and get the 6th night free on accommodation and meals basis.

Promocode for Platinum cardmembers - “AMEXPLAT”.

• The offer can be used only once during the stay and cannot be prorated every 5 nights that the guest completes on the same visit.
• The Offer will be applicable for reservation and stays starting 18th April 2025 – 6th April 2026 (both days included)
• The Offer from Ananda is applicable only on Suites and Villas on wellness programmes only. 
• The Offer is limited to Villas and Suites bookings for a minimum length of 5 nights (on wellness programme). 
• The Offer is subject to availability of suites & villas and on reserving a minimum of 5 consecutive nights.
• The offer can be used by a Cardmember unlimited times during the period.
• The offer allows only one suite/villa to be booked at a time. 
• The offer is applicable on a combination of suite or villa stay for consecutive 5 nights.
• The complementary night will be given at the end of 5 nights, and all extras (barring meals) would be charged as per actual usage consumption. 
• This offer is also valid on Supplementary Cards. Both Basic & Supplementary Cardmembers can avail the offer at the same time however no two offers can be clubbed if both are travelling on same stay dates. Hence in case of availing the offer at the same time they have to choose any one offer only for all the rooms they are booking.
• Bookings and stays needs to be completed within the offer period. 
• Cardmember needs to be present at the property at the time of check-in to avail the offer. 
• The Offer is non-transferable, and the guest will have to pay using his/her American Express Platinum Card. 
• The Offer cannot be clubbed with any other ongoing promotional Offer by American Express or by Ananda. 

Steps to avail the offer:

• American Express Platinum Cardmembers can use this offer by making a reservation at reservations@anandaspa.com  , share his/her reservation details along with the Promo code – AMEXPLAT. The Cardmember will receive a provisional confirmation letter along with an online payment link (via email) to make the payment within next 48 hours of the booking as per the guarantee policy of the hotel. 
• Prior reservation is mandatory to avail this offer. 
• All payments need to be made through American Express Platinum Card issued in India by American Express Banking Corp. 
• Cardmembers can raise queries by 6th April 2026. 
• The offer and applicable rates in INR are applicable only to guests residing in India.   

Offer 2(A): Offer applicable on short stays starting 3 nights on Experience Ananda package only. 

• Guaranteed upgrade at the time of booking (not valid for suites & villas)
• The upgrade is applicable from a Garden view to a Valley view room and from a Valley view room to Valley view on premium floors. 
• One private Yoga/Meditation session per room once during the stay. 
• One special dinner with a menu curated by Chef. 
• 10% discount on additional spa treatments

 Offer 2(B): Offer applicable on Wellness programmes.

• Guaranteed upgrade at the time of booking (not valid for suites & villas) 
• 15% discount on additional spa treatments
• 10% discount on online wellness services 
• The above Offers will be applicable for reservation and stays starting 18th April 2025 – 6th April 2026  (both days included) 
• Bookings and stays needs to be completed within the offer period. 
• Cardmember needs to be present at the property at the time of check-in to avail the offer. 
• The Offer is non-transferable, and the guest will have to pay using his/her American Express Platinum Card. 
• The Offer cannot be clubbed with any other ongoing promotional Offer by American Express or by Ananda.
• All payments need to be made through American Express Platinum Card issued in India by American Express Banking Corp. 
• Cardmembers can raise queries by 6th April 2026. 
• The offer and applicable rates in INR are applicable only to guests residing in India.

Steps to avail the offer:

• American Express Platinum Cardmembers can use this offer by making a reservation at reservations@anandaspa.com , share his/her reservation details along with the Promo code – AMEXPLThe Cardmember will receive a provisional confirmation letter along with an online payment link (via email) to make the payment within next 48 hours of the booking as per the guarantee policy of the hotel. 

Guarantee

• Bookings for all room categories must be guaranteed by making 100% payment of the entire booking value not later than 30 days prior to the date of arrival.
• For Villas and Suites, payment of 25% advance of the entire booking value must be completed within 48 hrs of enquiry to guarantee the booking. Balance 75% payment to be completed not later than 45 days prior to date of arrival.
• Any enquiry will be automatically released if not guaranteed as per the above conditions.
• Enquiries for any category received within 30 days (or 45 days for villas and suites) prior to date of arrival will need to be guaranteed at the time of enquiry.
• Payments to guarantee bookings can be made through wire transfer with accompanying transaction details or through a secure credit card payment link.
• Any enquiry for any Deluxe Room, Suite or Villa category for stay over a Blackout Period will be automatically released if not guaranteed within 48 hours of receiving the enquiry. 
• Blackout periods include Christmas, New Year, Festival Holidays and any other peak occupancy period as periodically announced by Ananda or intimated at the time of enquiry. The blackout period is from 22nd December to 3rd January.  

Cancellation

• 21 days or more prior to date of arrival – no penalty charge. Full refund of advance deposit paid as guarantee is applicable in case of such cancellation.
• Between 15-21 days of date of arrival - 50% of the advance deposit will be charged as penalty and balance will be refunded.
• Within 15 days of date of arrival - 100% of the advance deposit will be charged as penalty 
• Villas and Suites, 45 days or more prior to arrival, no penalty charge. Between 45 and 30 days prior to arrival, 50% of the advance deposit will be charged as penalty and within 30 days of arrival 100% of the advance deposit will be charged as penalty
• Any applicable refunds will be done after deduction of applicable credit card service charges

Terms and Conditions: (Guests on Short stay)

• Mobile phone usage is not allowed in the restaurant, spa and all other wellness activity venues.
• Alcohol service is restricted only to the lounge and cannot be served in the restaurant or in-room.
• Ananda is a smoke-free zone and smoking is prohibited in the premises.
• Children below the age of 14 years are not permitted at the Ananda in the Himalayas. Moreover, the use of spa facilities and spa therapies are available only to guests who are 18 years and above.

Terms and Conditions: (Guests on Wellness Programme)

• Mobile phone usage is not allowed in the restaurant, spa and all other wellness activity venues.
• Alcohol consumption will be restricted for guests on wellness programmes.
• Ananda is a smoke-free zone and smoking is prohibited in the premises.
• Children below the age of 14 years are not permitted at the Ananda in the Himalayas. Moreover, the use of spa facilities and spa therapies are available only to guests who are 18 years and above.
   

Child Policy:

In order to preserve the tranquillity of the Destination Spa, children below the age of 14 years are not permitted at the Ananda in the Himalayas. Moreover, the use of spa facilities and spa therapies are available only to guests who are 18 years and above.

• In case of any queries, Cardmembers are requested to write to Mr. Neeraj Sejwal at neerajs@anandaspa.com or call at 011- 61210000 (All days (9AM to 6PM)). The query will be resolved within 2 working days. 
• The offer and applicable rates in INR are applicable only to guests residing in India. 
  
• No-Show and Early Check-out: A retention amount of 100% of the booking value in addition to the cost of Airport pick up (if applicable) will be charged.
• Triple Occupancy Policy: All category of accommodation, viz. Suites and Villas can accommodate a maximum of only two adults except for the Two-bedroom Villa which can accommodate 4 adults. 
• Child Policy – In order to preserve the tranquillity of the Destination Spa, children below the age of 14 years are not permitted at the property. Moreover, the use of spa facilities and spa therapies are only available to guests who are 18 years and above   
• Taxation Policy: Any subsequent change in taxes will be levied as per tax rates prevalent on the dates of stay. The hotel does not levy service charge. 
• Commission Policy: For all bookings using the MR Points system, the rates are non-commissionable to American Express.   
• Reservation Contact details: Contact no +91 8069750000 (All days (9AM to 6PM) Email id Reservations@anandaspa.com 
• Complaints and escalations: Associate director Sales – Aveg Kumar (8860578777) (All days (9AM to 6PM))/ aveg@anandaspa.com Head of Sales – Manini Sen (9820491034) (All days (9AM to 6PM)) /manini@anandaspa.com

  Arrival and Departure Time 

• Check-In time is 14:00 hours and Check-Out Time is 11:00 hours.   
• Early check-in charges: To guarantee a room any time prior to 09:00 hours, 100% of the 1st night charge will be levied. To guarantee a room any time beyond 9:00 hours, 50% of the 1st night will be levied. 
• Late check-out charges: To guarantee the room any time beyond 17:00 hours, 100% of the previous night’s charge will be levied. To guarantee the room any time up to 17:00 hours, 50% of the previous night’s charge will be levied.