American Express® Terms and Conditions

• The Offer is open to all American Express Platinum, and all Consumer and Corporate Cardmembers whose accounts are valid and in good standing. An American Express Cardmember ("Cardmember") for the purpose of this Offer means a person holding a Card issued by American Express Banking Corp. in India.
• The offer would be valid on above mentioned cards issued in India only.
• This program is being offered by the participating service establishment only and shall be valid for the period mentioned in the offer.
• The offer in this program will be fulfilled at the merchant's end only.
• This offer is being made purely on a "best effort" basis. Cardmembers are not bound in any manner to participate in this offer and any such participation is purely voluntary.
• American Express is neither responsible for availability of services nor guarantees the quality of the goods/services and is not liable for any defect or deficiency of goods or services obtained/availed of by the cardmembers under this offer. Any disputes with regard to the quality of goods/services availed shall be taken up with the merchant/service establishment directly. American Express shall have no liability whatsoever with regard to the same.
• American Express shall not be liable whatsoever for any loss/damage/claims that may arise out of use or non-use of any goods or services availed by cardmember under this offer. American Express reserves its absolute right to withdraw and/or alter any of the terms and conditions of the offer at any time without prior notice.
• Nothing expressed or implied in the program shall in any way waive or amend any of the terms and conditions of the existing cardmember agreement with the Card issuer.
• To receive this offer, purchase should be charged in full to the American Express Card. No cash alternative is available.
• Any disputes arising out of and in connection with this program shall be subject to the exclusive jurisdiction of the courts in the state of Delhi only.

Drivado – Terms and Conditions

Offer 2: Get a flat 25% off on all rides exclusively for American Express Platinum cardholders.
Promo Code: DRIVEAMEXPL25
Maximum discount up to  INR 2,500

Offer 3: Get a flat 25% off on all rides exclusively for all American Express Corporate cardholders
Promo Code: DRIVEAMEXCO25
Maximum discount up to INR 2,500

Offer 4: Get a flat 20% off on all rides exclusively for American Express Consumer cardholders (except American Express Platinum Card members)
Promo Code: DRIVEAMEX20
Maximum discount up to INR 1,500

Offer Validity: 8^th May 2026 to 8^th May 2027, both days included.

• There is no minimum booking value to avail the offers.
• The offer can be availed multiple times during the offer period. This offer is not valid on bookings made through affiliate, partner, or third-party marketing channels, including but not limited to coupon, cashback, or deal platforms, and is applicable only on direct bookings made via the Drivado website or app (android/ios). (By clicking on this link, you will be redirected to a third-party website)
• This offer is valid on confirmed bookings only.
• Discount is applicable on total fare (including taxes/fees).
• For cancellations made within 24 hours, refunds (excluding non-refundable convenience fees) will be processed to the original payment method within 5-7 days no-shows will fully charged , and modifications will be allowed up to 24 hours prior to pickup (post which it will be subject to availability and price changes).
• The offer is applicable on all services booked via the Drivado website or app (android/ios). (By clicking on this link, you will be redirected to a third-party website)
• The offer is valid only on full payments made using an eligible American Express Card and not applicable on partial payments via wallets or credits.
• In case of cancellations, no-shows, or reschedules, the discount is applied upfront and any refunds will be processed as per the cancellation policy. (By clicking on this link, you will be redirected to a third-party website)
• Drivado reserves the right to withdraw, modify or replace this offer without prior notice and the same is at the sole discretion of the company.
• This offer cannot be combined with any other offer/ scheme.
• The offers are also applicable on supplementary cards.
• The offers are not applicable on EMI transactions.
• There are no blackout dates during the offer period.
• For offer queries, Card members can reach out to the support team (IN)+91 33 4004 5904 or support@drivado.com (operating 24*7). Queries related to the booking must be raised at least 24 hours prior to the pickup time.  Same shall be resolved within 24 hours.
• In case the discount is not applied, customers may contact team (IN)+91 33 4004 5904 or support@drivado.com (operating 24*7).
• Card members are advised to retain booking confirmation/invoice for any dispute resolution.
• Drivado, as the chauffeur partner, is responsible for driver conduct, customer safety, and overall ride experience.

·       Steps to avail the offer:

1.       Visit the website or app (android/ios)  for booking. (By clicking on this link, you will be redirected to a third-party website)

2.       Select your service Type
·        Choose from the available options:

• Airport transfers
• Hourly Disposals
 • City-to-City Rides

3.       Enter your Trip Details
·       Provide the required information, including:
• Pick-up Location(hotel, residence, office, or airport)
• Drop-off destination (The exact address or landmark)
• Date & Time of travel
• Currency for fare quotation
• Number of passengers

4.       Choose your Vehicle Category

Card members can check the detailed information on the website: https://www.drivado.com/networks/american-express-card-offers/ (By clicking on this link, you will be redirected to a third-party website)

5.       Apply the promo code shared above & confirm Booking

Enter the eligible offer promo code and confirm your booking. You will receive a confirmation notification from the team.

6.       Receive Chauffeur & Vehicle Details

Booking and chauffeur details will be shared via email and WhatsApp (SMS where WhatsApp is unavailable).

7.       Pre rides updates

. Prior to your ride, you will receive all relevant booking details to ensure a seamless experience via email and Whatsapp (SMS where WhatsApp is unavailable).

Booking Information Cancellation Policy

• Airport Transfers:
  Prices are quoted per vehicle and are inclusive of all applicable taxes, fees, gratuities, and meet & greet services. Passenger and baggage capacity for each vehicle category is specified under the respective car class. Pricing is not affected by the number of passengers within the permitted capacity.
• India Hourly Bookings:
  All-inclusive pricing is based on the selected duration and includes up to 80 km, calculated from garage-to-garage within city limits. Mileage from the garage to pickup and from drop-off back to the garage will be transparently communicated. Any additional usage beyond the included limits will be charged and must be paid upfront.
• International Hourly Bookings:
  All-inclusive pricing is based on the number of hours booked, with the applicable kilometre limit specified at the time of booking. Mileage is calculated from pickup to drop-off within the same city limits unless otherwise stated. Any additional usage beyond the included limits will be charged and must be paid upfront.
• Intercity One-Way Bookings:
  The booking includes a fixed kilometre allowance for a direct point-to-point transfer. Detours or stopovers are not permitted. Any additional kilometres beyond the included limit will be charged as per applicable rates.
   

Cancellation Policy

• Domestic (Service within India)
  For one-way airport transfers within India, free cancellation up to 12 hours prior to pick up time.
  For long distance city-to-city transfer, free cancellation up to 24 hours prior to pick up time.
  For hourly service, free cancellation up to 24 hours prior to pickup time.

• International (Service outside India)
          For one-way, city-to-city ride or hourly disposal, free cancellation is up to 24 hours prior to pick up time.