American Express®
Platinum Reserve℠ Credit
Card
Dream Set Go
Validity: 04/06/2026 - 10/07/2026
Offer: Get 5%* off Wimbledon 2026 and British Motorsport 2026 packages, and 10%* off England vs India ODI packages with eligible American Express Platinum Cards. *T&Cs Apply.
American Express® Terms and Conditions
- This offer is open to American Express Platinum Card Cardmembers, Platinum Reserve Credit Card Cardmembers, Platinum Travel Credit Cardmembers, whose accounts are valid and in good standing. An American Express Cardmember ("Cardmember") for the purpose of this offer means a person holding the above-mentioned card(s) issued by American Express Banking Corp. in India.
- This offer is also not valid for American Express Platinum Corporate Cards issued by American Express Banking Corp. in India.
- This offer is not valid for American Express Cards issued by a third party bearing the name or trademark or service mark or logo of American Express ("Network Cards ") issued in India.
- This offer will be fulfilled at the merchants’ end only.
- This offer is being made purely on a “best effort” basis. Cardmembers are not bound in any manner to participate in these offers, and any such participation is purely voluntary.
- To receive this offer, purchase should be charged in full to the American Express Card. No cash alternative is available.
- American Express Banking Corp. is neither responsible for availability of services nor guarantees the quality of the goods/services and is not liable for any defect or deficiency of goods or services so obtained/availed of by the Cardmembers under these offers. Any disputes regarding the quality of goods/services availed shall be taken up with the merchant/service establishment directly. American Express shall have no liability whatsoever regarding the same.
- American Express shall not be liable whatsoever for any loss/damage/claims that may arise out of use or non-use of any goods or services availed by Card member under these offers. American Express reserves its absolute right to withdraw and/or alter any of the terms and conditions of the offer at any time without prior notice.
- Nothing expressed or implied in the program shall in any way waive or amend any of the terms and conditions of the existing Card member agreement with the Card issuer.
- Any disputes arising out of and in connection with this program shall be subject to the exclusive jurisdiction of the courts in Delhi only.
- This offer is subject to partner Terms and Conditions given below for each offer.
- As part of the offer fulfilment, Cardmembers will be required to share certain personal details directly with the third-party partner via email or phone call. While all our third-party partners are expected to take appropriate security measures to protect personal data in accordance with the extant guidelines and their own privacy policy, American Express is neither responsible for sharing your details with the third-party partner for this offer nor liable for any consequences related to your sharing of such data directly with the third-party partner.
- By sharing your personal details directly with the third-party partner, you hereby consent to the collection, use and processing of your personal data by the third-party partner for the purpose of this offer.
- Cardmembers at the time of making reservations must check with the third-party partner for respective Terms & Conditions applicable for selected category of tickets/ access package.
DreamSetGo Offer - Terms and Conditions
The offers as part of this T&Cs will be fulfilled by Sporta Technologies Private Limited (DreamSetGo) which is the third-party partner offering the sale of customized travel packages for sports events across the world.
Wimbledon 2026
- Offer: A flat 5% off on all packages for American Express® Platinum Card, American Express® Platinum Reserve Credit Card and American Express® Platinum Travel Credit Card (By clicking on the link, you will be redirected to a third-party website)
- Offer Validity: 4th June 2026 – 1st July 2026, both days included.
- Venue: Church Road, Wimbledon, London, United Kingdom
- Schedule: 29th June 2026 – 12th July 2026
- Package inclusions*:
Inclusions: Debenture Seats
- All debenture tickets are in prime locations on Centre Court
- They are valid for the whole day and provide access to most of the outside courts.
- All debenture tickets come with access to the Debenture Holders Lounge, which includes a variety of excellent bars and restaurants, all overlooking the grounds at Wimbledon.
Price per person as per below (pre discounted):
Wimbledon 2026 Centre Court Debenture Packages
Date | Round | Price Per Person |
Monday, 29th June | 1st Round | £3500 |
Tuesday, 30th June | 1st Round | £3300 |
Wednesday, 1st July | 2nd Round | £3400 |
Thursday, 2nd July | 2nd Round | £3400 |
Friday, 3rd July | 3rd Round | £3750 |
Saturday, 4th July | 3rd Round | £3750 |
Sunday, 5th July | 4th Round | £3950 |
Monday, 6th July | 4th Round | £3950 |
Tuesday, 7th July | Quarter Finals | £4950 |
Wednesday, 8th July | Quarter Finals | £5250 |
Thursday, 9th July | Ladies Semi Finals | £2750 |
Friday, 10th July | Men's Semi Finals | £9500 |
Saturday, 11th July | Ladies Finals | £3000 |
Sunday, 12th July | Men's Finals | £11250
|
*Package inclusions and prices are dynamic and subject to change, Cardmembers are advised to check with partner at the time of booking
OFFER TERMS & CONDITIONS
- This offer is also valid for supplementary cards.
- A Basic and a Supplementary Cardmember can avail the offer separately.
- Offer can be availed multiple times during the offer period.
- There are no blackout dates to this offer.
- There is no minimum spend requirement to avail the offer.
- Tickets will either be E-tickets or physical tickets and shared in the week of the match
- The hospitality packages are subject to availability.
- The upcoming list of games is available on https://dreamsetgo.com/tennis/wimbledon-debentures-2026?id=774
(By clicking on the link, you will be redirected to a third-party website) - URLs where the list of games is available with venue details, FAQ, policies: https://www.dreamsetgo.com/
(By clicking on the link, you will be redirected to a third-party website) - Offers/packages prices, privileges and tickets are dynamic and subject to change.
- The packages/prices don’t include any travel and are only tickets/experiences for the matches.
- This offer cannot be clubbed with other offers from any other third-party or DreamSetGo
- Hotel transfers isn’t a part of the offer. If required, a Cardmember can request for hotel transfers from their point-of-contact at Dream Set Go while purchasing the package, however, the prices and the availability will depend on what is available at that point. So, this is on request and subject to availability at the time of request/booking. The cost is not included in the package and will be charged extra.
- The Charge taken by the Cardmember in a currency other than Indian Rupees will be converted into Indian Rupees (INR). The conversion will take place on the date the Charge is processed by overseas American Express, which may not be the same date on which the Charge was made as it depends on when the Charge was submitted to American Express. If the Charge is not in U.S. Dollars, the conversion will be made through U.S. Dollars, by converting the Charge amount into U.S. Dollars and then by converting the U.S. Dollar amount into Indian Rupees. If the Charge is in U.S. Dollars, it will be converted directly into Indian Rupees. Unless a specific rate is required by applicable law, the overseas American Express treasury system will use conversion rates based on interbank rate that it selects from customary industry source on the business day prior to the processing date, increased by a foreign currency conversion mark up of 3.5%. If Charges are converted by third parties prior to being submitted to American Express, any conversions made by those third parties will beat rates selected by them.
Foreign currency transactions are subject to a foreign exchange markup of 3.5% - The Cardmember can purchase maximum 10 tickets per match per card account (Basic and Supplementary card(s) combined) depending on what is available in DreamSetGo’s inventory at that time.
- In case of bulk booking, even if availability is there, the above-mentioned fares will still hold true, however bulk bookings will be dealt with on case-to-case basis. Merchant’s decision will be final in this case and cannot be contested.
- Information on tickets will be available 2 weeks before the event. But the actual E-tickets will be sent a week before the tournament by the partner.
- The offers/packages are inclusive of taxes and are per person prices.
- All billings will be done by DreamSetGo in Indian Rupees (INR). Charges will be converted by DreamSetGo from GBP to Indian Rupees (INR) as per prevailing conversion rate (as per www.xe.com) on the day of billing.
- Currency Conversion Factor of 3.50% will be applicable as per MITC of American Express Card, if any.
- This offer is not valid on EMI options.
- Once the ticket(s) is/are ready, DreamSetGo will send an email to Cardmembers saying the ticket(s) is/are ready and Cardmembers can ask DreamSetGo to email the digital tickets to them.
- The Cardmember will receive the digital tickets from DreamSetGo on the email address provided by them during the same week of the match.
- Cardmember cannot request for cancellation or refund against the ticket(s) once they are purchased. Please refer to refund policy in case of exceptions. The ticket(s) can be transferred at the discretion of DreamSetGo, process will be explained upon request.
- All ticket(s) and package(s) are subject to availability at the time of booking/purchase.
- The Cardmembers won’t have the option to proactively select their ticket(s) and seating number. This information will only be available to Cardmembers two weeks prior to the match. E-Ticket(s) will be shared with Cardmembers by DreamSetGo within the same week of the match.
- The seating numbers will be mentioned on their tickets.
- Once Cardmember is made aware of the seating number/position and he/she is not ok with the same, no refunds will be applicable.
- In case, tickets are not available later by DreamSetGo, the complete package amount will be refunded to the Cardmembers within 14 working days from the day merchant confirms there are no tickets available for that particular order. Cardmembers will receive a confirmation email regarding the refund in such case(s). In the case, there is an error from DreamSetGo’s end and it has already taken the payment, in that case, the entire amount will be refunded within 14 working days of DreamSetGo informing the Cardmember regarding the error.
- The Cardmembers need to carry their digital / physical tickets to the stadium.
- Cardmembers can raise queries with DreamSetGo up to one day prior to the matches that they have purchased tickets for. All queries to be responded to within 24 hours.
- Visa will be Cardmember’s responsibility and American Express or DreamSetGo will not be responsible if Cardmember purchases tickets before confirming Visa with embassy. In case tickets are booked with DreamSetGo and Visa gets rejected; no refund will be provided by DreamSetGo.
REFUND POLICY
- In case of the match getting cancelled, a full refund will be provided. This refund will be transferred as and when DreamSetGo receives the same from the sporting body.
- In case of a travel ban (due to any unforeseen circumstances), a full refund will be provided. This refund will be transferred by DreamSetGo as and when they receive the same from the sporting body.
- In case the Cardmember cannot travel due to any visa issues, personal reasons, or any other reason, no refund will be provided.
STEPS TO AVAIL THE OFFER
- Platinum Charge Cardmembers can reach to Platinum Travel and Lifestyle Concierge.
- Cardmembers are required to reach out directly to the Point of contact at DreamSetGo as mentioned above and are required to specifically call out the offer and their respective card type at the time of booking/purchase.
- DreamSetGo will inform the card member of the offer prices, inclusions and the availability of the packages.
- Exact details the card member will be required to share with DreamSetGo for them to raise an invoice to the card member
- Complete Name
- Residence Address
- PAN Number
- Email ID
- Contact Number
- As soon as the card member shares the above details, DreamSetGo will share the invoice with cardmember along with the Razorpay payment link.
- The Razorpay payment link will contain the already discounted package prices inclusive of taxes
- The Razorpay payment link can be shared either by SMS or Email by DreamSetGo depending on the card member’s preference
- The invoice will be emailed to the Cardmembers by DreamSetGo on the email address given while raising the invoice.
- The card member is required to make the payment within 24 hours on receiving the Razorpay payment link.
- Once the ticket(s) is/are ready, DreamSetGo will send an email to cardmembers saying the ticket(s) is/are ready and cardmembers can ask Dream Set Go to email the ticket(s) on the email address provided by the cardmember to Dream Set Go. They will receive the digital tickets are received in the week of the match
- Payment to be done via valid eligible American Express cards only.
Escalation Points for all the above offers:
Contact Level | Time from receipt of customer request | Contact Number + Email | SPOC Name | Committed TAT for DreamSetGo to respond to Cardmember/ American Express |
Level 1 | Immediate to 24 hours | +919820029592, aman@dreamsetgo.com | Aman Varindani | 24 hours |
Level 2 | 24-48 hours | 91 93257 61200, saket@dreamsetgo.com | Saket Dhandhania | 24-48 hours |
Level 3 | >48 hours | +919820344625, monish@dreamsetgo.com | Monish | 48 hours |
Timings are 10 AM IST to 6 PM IST on business days (exclusive of weekends and public holidays)
England v India ODI – Lords 19th July, 2026
- Offer: A flat 10% off on all packages for American Express® Platinum Card, American Express® Platinum Reserve Credit Card and American Express® Platinum Travel Credit Cardmembers.
- Offer Validity: 4th June 2026 to 10th July 2026, both days included.
- Match Day: 19th July 2026
- Match Time: 11:00 AM London time/3:30 PM IST (India Standard Time)
- Package inclusions*:
- General Match Ticket or VIP Hospitality Tickets
- Venue: Lords Cricket Ground, London
Price List*:
Ticket Packages:
General Ticket Package (Long On / Long Off) – INR 75,000 each
Shared VIP Lounge Tickets – INR 2,50,000 each
VIP Inclusions:
- Officially allocated premium Lower Mound Stand seats
- Dedicated hospitality entrance for fast-tracked entry
- Visits from greats of the game
- Luxury breakfast menu
- À la carte three-course lunch menu
- Traditional Lord’s Afternoon Tea, with hand-crafted savoury and sweet treats
- Complimentary bar, including Champagne, fine wines, beers, spirits and soft drinks
- Experience hosting staff to ensure the smooth running of your day
*Package inclusions and prices are dynamic and subject to change, Cardmembers are advised to check with partner at the time of booking.
OFFER TERMS & CONDITIONS
- This offer is valid for supplementary cards as well.
- There is no minimum spend requirement to avail this offer.
- A basic and a supplementary Cardmember can avail the offer separately.
- Offer can be availed multiple times during the offer period.
- There are no blackout dates to this offer.
- Tickets will be physical / digital tickets and will be delivered via email to the Cardmember (in case digital) on the email address shared by the Cardmember to DreamSetGo OR delivered in case physical to the address given by the Cardmember/collected in the week of the game – This is at the discretion of the Cardmember and as per discussion with Dream Set Go.
- The hospitality packages and general packages subject to availability.
- The upcoming list of games is available on: https://www.bcci.tv/events/249-250/india-tour-of-england-2026 (By clicking on this link, you will be redirected to a third-party website)
- URLs where the list of games is available with venue details, FAQ, policies: https://www.bcci.tv/events/249-250/india-tour-of-england-2026 (By clicking on this link, you will be redirected to a third-party website)
- Offers/packages prices, privileges and tickets are dynamic and subject to change.
- The Charge taken by the Cardmember in a currency other than Indian Rupees will be converted into Indian Rupees (INR). The conversion will take place on the date the Charge is processed by overseas American Express, which may not be the same date on which the Charge was made as it depends on when the Charge was submitted to American Express. If the Charge is not in U.S. Dollars, the conversion will be made through U.S. Dollars, by converting the Charge amount into U.S. Dollars and then by converting the U.S. Dollar amount into Indian Rupees. If the Charge is in U.S. Dollars, it will be converted directly into Indian Rupees. Unless a specific rate is required by applicable law, the overseas American Express treasury system will use conversion rates based on interbank rate that it selects from customary industry source on the business day prior to the processing date, increased by a foreign currency conversion mark up of 3.5%. If Charges are converted by third parties prior to being submitted to American Express, any conversions made by those third parties will beat rates selected by them.
Foreign currency transactions are subject to a foreign exchange markup of 3.5% - The packages/prices don’t include any travel and are only tickets/packages for the matches.
- The offer is available across all games with DreamSetGo for which they have inventory available.
- This offer cannot be clubbed with other offers from any other third-party or DreamSetGo.
- Stay/travel isn’t a part of the offer. If required, a Cardmember can request for a stay/hotel and even flights from their point-of-contact at Dream Set Go while purchasing the package, however, the prices and the availability will depend on what is available at that point. So, this is on request and subject to availability at the time of request/booking. The cost is not included in the package and will be charged extra.
- The Cardmember can purchase maximum 10 tickets together per match per Card depending on what is available in DreamSetGo inventory at that time.
- In case of bulk booking (10+ tickets), even if availability is there, the above-mentioned fares will still hold true, however bulk bookings will be dealt with on case-to-case basis. Merchant’s decision will be final in this case and cannot be contested.
- Information on tickets will be available 2 weeks before the event. But the actual tickets will be sent a week before the tournament by the partner.
- The offers/packages are inclusive of taxes and are per person prices.
- All billings will be done by DreamSetGo in Indian Rupees (INR).
- This offer is not valid on EMI options.
- Once the ticket(s) is/are ready, DreamSetGo will send an email to Cardmembers saying the ticket(s) is/are ready and Cardmembers can ask DreamSetGo to email the digital tickets to them .
- The Cardmember will receive the digital tickets from DreamSetGo on the email address provided by them during the same week of the match.
- Cardmember cannot request for cancellation or refund against the ticket(s) once they are purchased. Please refer to refund policy in case of exceptions. The ticket(s) can be transferred at the discretion of Dream Set Go, process will be explained upon request.
- All ticket(s) and package(s) are subject to availability at the time of booking/purchase.
- The Cardmembers won’t have the option to proactively select their ticket(s) and seating number. This information will only be available to Cardmembers two weeks prior to the match. E-Ticket(s) will be shared with Cardmembers by DreamSetGo within the same week of the match.
- The seating numbers will be mentioned on their tickets.
- Once Cardmember is made aware of the seating number/position and if he/she is not ok with the same, no refunds will be applicable.
- In case, tickets are not available later by DreamSetGo, the complete package amount will be refunded to the Cardmembers within 14 working days from the day merchant confirms there are no tickets available for that particular order. Cardmembers will receive a confirmation email regarding the refund in such case(s). In the case, there is an error from DreamSetGo’s end and it has already taken the payment, in that case, the entire amount will be refunded within 14 working days of DreamSetGo informing the Cardmember regarding the error.
- The Cardmembers need to carry their digital / physical tickets to the stadium.
- Cardmembers can raise queries with DreamSetGo up to one day prior to the matches that they have purchased tickets for. All queries to be responded to within 24 hours.
- Visa will be Cardmember’s responsibility and American Express or DreamSetGo will not be responsible if Cardmember purchases tickets before confirming Visa with embassy. In case tickets are booked with DreamSetGo and Visa gets rejected; no refund will be provided by DreamSetGo.
REFUND POLICY:
- In case of the match getting cancelled, a full refund will be provided. This refund will be transferred as and when DreamSetGo receives the same from the sporting body & hotel provider.
- In case of a travel ban (due to any unforeseen circumstances), a full refund will be provided. This refund will be transferred by DreamSetGo as and when they receive the same from the sporting body & hotel provider.
- In case the Cardmember cannot travel due to any visa issues, personal reasons, or any other reason, no refund will be provided.
STEPS TO AVAIL THE OFFER:
- Platinum Charge Cardmembers can reach to Platinum Travel and Lifestyle Concierge.
- Cardmembers are required to reach out directly to the Point of contact at DreamSetGo as mentioned below and are required to specifically call out the offer and their respective card type at the time of booking/purchase.
- DreamSetGo will inform the card member of the offer prices, inclusions and the availability of the packages.
- Exact details the card member will be required to share with Dream Set Go for them to raise an invoice to the card member
- Complete Name
- Residence Address
- PAN Number
- Email Id
- Contact Number
- As soon as the card member shares the above details, DreamSetGo will share the invoice with cardmember along with the Razorpay payment link.
- The Razorpay payment link will contain the already discounted package prices inclusive of taxes
- The Razorpay payment link can be shared either by SMS or Email by DreamSetGo depending on the card member’s preference
- The invoice will be emailed to the Cardmembers by Dream Set Go on the email address given while raising the invoice
- The card member is required to make the payment within 24 hours on receiving the Razorpay payment link.
- Once the ticket(s) is/are ready, Dream Set Go will send an email to cardmembers saying the ticket(s) is/are ready and cardmembers can ask Dream Set Go to email the ticket(s) on the email address provided by the cardmember to Dream Set Go. They will receive the digital tickets are received in the week of the match
- Payment to be done via an eligible American Express card only.
Escalation Points for all the above offers:
Contact Level | Time from receipt of customer request | Contact Number + Email | SPOC Name | Committed TAT for DreamSetGo to respond to Cardmember/ American Express |
Level 1 | Immediate to 24 hours | +919820029592, aman@dreamsetgo.com | Aman Varindani | 24 hours |
Level 2 | 24-48 hours | 91 93257 61200, saket@dreamsetgo.com | Saket Dhandhania | 24-48 hours |
Level 3 | >48 hours | +919820344625, monish@dreamsetgo.com | Monish | 48 hours |
Timings are 10 AM IST to 6 PM IST on business days (exclusive of weekends and public holidays)
OFFER: BRITISH MOTORSPORT 2026
- Offer: A flat 5% off on all packages for American Express® Platinum Card, American Express® Platinum Reserve Credit Card and American Express® Platinum Travel Credit Card
- Offer Validity: 4th June 2026 – 1st July 202 6, both days included
- Venue: London, England
- Schedule: 3rd July – 5th July 2026
- Package inclusions*:
- 3-day VIP Hospitality Experience: INR 5,25,000 per person
Inclusions:
- Covered, climate-controlled venue with an outdoor viewing balcony located inside the UTC Building on the National Pits Straight directly after Turn 8, where you will watch the drivers reach top speeds as they accelerate out of the tricky set of corners.
- Get premium trackside views and indulge in all-day hospitality in the Lounge
- Delicious canapes, lite bites and specially curated lunch dishes
- Open bar serving beer, wine and soft drinks
- Appearances from key personnel
Also included:
Grid Walk + Championship Trophy Photo (Friday / Saturday)
Take a walk down the famous Starting Grid before posing for your professional photo alongside the World Championship™ trophy, making for the best souvenir to always remember your Motorsport weekend!
*Package inclusions and prices are dynamic and subject to change, Cardmembers are advised to check with partner at the time of booking
OFFER TERMS & CONDITIONS
- This offer is valid for supplementary cards as well.
- There is no minimum spend requirement to avail this offer.
- A Basic and a Supplementary Cardmember can avail the offer separately.
- Offer can be availed multiple times during the offer period.
- Hotel and flight bookings will not be included in the package
- There are no blackout dates to this offer.
- Tickets will either be E-tickets or physical tickets and shared in the week of the race.
- The hospitality packages are subject to availability.
- The upcoming list of games is available on: https://www.dreamsetgo.com/
- URLs where the list of games is available with venue details, FAQ, policies: · https://www.dreamsetgo.com/
- Offers/packages prices, privileges and tickets are dynamic and subject to change.
- The packages/prices don’t include any travel and are only tickets/experiences for the matches.
- This offer cannot be clubbed with other offers from any other third-party or DreamSetGo
- Hotel transfers isn’t a part of the offer. If required, a Cardmember can request for hotel transfers from their point-of-contact at Dream Set Go while purchasing the package, however, the prices and the availability will depend on what is available at that point. So, this is on request and subject to availability at the time of request/booking. The cost is not included in the package and will be charged extra.
- The Cardmember can purchase maximum 10 tickets together per match per card account (Basic and Supplementary card(s) combined) depending on what is available in DreamSetGo’s inventory at that time.
- In case of bulk booking, even if availability is there, the above-mentioned fares will still hold true, however bulk bookings will be dealt with on case-to-case basis. Merchant’s decision will be final in this case and cannot be contested.
- Information on tickets will be available 2 weeks before the event. But the actual E-tickets will be sent a week before the tournament by the partner.
- The offers/packages are inclusive of taxes and are per person prices.
- All billings will be done by DreamSetGo in Indian Rupees (INR). Charges will be converted by DreamSetGo from USD to Indian Rupees (INR) as per prevailing conversion rate (as per www.xe.com) on the day of billing.
- Currency Conversion Factor of 3.50% will be applicable as per MITC of American Express Card, if any.
- The Charge taken by the Cardmember in a currency other than Indian Rupees will be converted into Indian Rupees (INR). The conversion will take place on the date the Charge is processed by overseas American Express, which may not be the same date on which the Charge was made as it depends on when the Charge was submitted to American Express. If the Charge is not in U.S. Dollars, the conversion will be made through U.S. Dollars, by converting the Charge amount into U.S. Dollars and then by converting the U.S. Dollar amount into Indian Rupees. If the Charge is in U.S. Dollars, it will be converted directly into Indian Rupees. Unless a specific rate is required by applicable law, the overseas American Express treasury system will use conversion rates based on interbank rate that it selects from customary industry source on the business day prior to the processing date, increased by a foreign currency conversion mark up of 3.5%. If Charges are converted by third parties prior to being submitted to American Express, any conversions made by those third parties will beat rates selected by them.
Foreign currency transactions are subject to a foreign exchange markup of 3.5% - This offer is not valid on EMI options.
- Once the ticket(s) is/are ready, DreamSetGo will send an email to Cardmembers saying the ticket(s) is/are ready and Cardmembers can ask DreamSetGo to email the digital tickets to them.
- The Cardmember will receive the digital tickets from DreamSetGo on the email address provided by them during the same week of the match.
- Cardmember cannot request for cancellation or refund against the ticket(s) once they are purchased. Please refer to refund policy in case of exceptions. The ticket(s) can be transferred at the discretion of DreamSetGo, process will be explained upon request.
- All ticket(s) and package(s) are subject to availability at the time of booking/purchase.
- The Cardmembers won’t have the option to proactively select their ticket(s) and seating number. This information will only be available to Cardmembers two weeks prior to the match. E-Ticket(s) will be shared with Cardmembers by DreamSetGo within the same week of the match.
- The seating numbers will be mentioned on their tickets.
- Once Cardmember is made aware of the seating number/position and he/she is not ok with the same, no refunds will be applicable.
- In case, tickets are not available later by DreamSetGo, the complete package amount will be refunded to the Cardmembers within 14 working days from the day merchant confirms there are no tickets available for that particular order. Cardmembers will receive a confirmation email regarding the refund in such case(s). In the case, there is an error from DreamSetGo’s end and it has already taken the payment, in that case, the entire amount will be refunded within 14 working days of DreamSetGo informing the Cardmember regarding the error.
- The Cardmembers need to carry their digital / physical tickets to the stadium.
- Cardmembers can raise queries with DreamSetGo upto one day prior to the matches that they have purchased tickets for. All queries will be responded to within 24 hours.
- DreamSetGo’s Point of Contacts (POCs) –
- Timings are 10 AM IST to 6 PM IST on business days. - Visa will be Cardmember’s responsibility and American Express or DreamSetGo will not be responsible if Cardmember purchases tickets before confirming Visa with embassy. In case tickets are booked with DreamSetGo and Visa gets rejected, no refund will be provided by DreamSetGo.
REFUND POLICY
- In case of the match getting cancelled, a full refund will be provided. This refund will be transferred as and when DreamSetGo receives the same from the sporting body.
- In case of a travel ban (due to any unforeseen circumstances), a full refund will be provided. This refund will be transferred by DreamSetGo as and when they receive the same from the sporting body.
- In case the Cardmember cannot travel due to any visa issues, personal reasons, or any other reason, no refund will be provided.
- Cardmember can expect a refund within 14 working days.
STEPS TO AVAIL THE OFFER
- Platinum Charge Cardmembers can reach to Platinum Travel and Lifestyle Concierge.
- Cardmembers are required to reach out directly to the Point of contact at DreamSetGo as mentioned above and are required to specifically call out the offer and their respective card type at the time of booking/purchase.
- DreamSetGo will inform the card member of the offer prices, inclusions and the availability of the packages.
- Exact details the card member will be required to share with DreamSetGo for them to raise an invoice to the card member
- Complete Name
- Residence Address
- PAN Number
- Email ID
- Contact Number
- As soon as the card member shares the above details, DreamSetGo will share the invoice with cardmember along with the Razorpay payment link.
- The Razorpay payment link will contain the already discounted package prices inclusive of taxes
- The Razorpay payment link can be shared either by SMS or Email by DreamSetGo depending on the card member’s preference
- The invoice will be emailed to the Cardmembers by DreamSetGo on the email address given while raising the invoice.
- The card member is required to make the payment within 24 hours on receiving the Razorpay payment link.
- Once the ticket(s) is/are ready, DreamSetGo will send an email to cardmembers saying the ticket(s) is/are ready and cardmembers can ask Dream Set Go to email the ticket(s) on the email address provided by the cardmember to Dream Set Go. They will receive the digital tickets are received in the week of the match
- Payment to be done via an eligible American Express cards\ only.
Escalation Points for all the above offers:
Contact Level | Time from receipt of customer request | Contact Number + Email | Committed TAT for DreamSetGo to respond to Cardmember/ American Express |
Level 1 | Immediate to 24 hours | +919820029592, aman@dreamsetgo.com | 24 hours |
Level 2 | 24-48 hours | +91 93257 61200, | 24-48 hours |
Level 3 | >48 hours | +919820344625, monish@dreamsetgo.com | 48 hours |
Timings are 10 AM IST to 6 PM IST on business days (exclusive of weekends and public holidays)