American Express® Terms and Conditions
 

• This offer is valid for all American Express Consumer and Network (Cards issued by a third party bearing the name or trademark or service mark or logo of American Express) Cardmembers whose accounts are valid and in good standing. An American Express Cardmember ("Cardmember") for this Offer means a person holding a Card issued by American Express Banking Corp. in India.
• This offer is not valid for American Express Corporate Cards issued by American Express Banking Corp. in India.
• This program is being offered by the participating service establishment only and shall be valid for the period mentioned in the offer.
• The offer in this program will be fulfilled at the merchant’s end only.
• This offer is being made purely on a “best effort” basis. The Cardmembers are not bound in any manner to participate in this offer, and any such participation is purely voluntary.
• American Express is neither responsible for availability of services nor guarantees the quality of the goods/services and is not liable for any defect or deficiency of goods or services so obtained/availed of by the Cardmembers under this offer. Any disputes regarding the quality of goods/services availed shall be taken up with the merchant/service establishment directly. American Express shall have no liability whatsoever regarding the same.
• American Express shall not be liable whatsoever for any loss/damage/claims that may arise out of use or non-use of any goods or services availed by Cardmember under this offer. American Express reserves its absolute right to withdraw and/or alter any of the terms and conditions of the offer at any time without prior notice.
• Nothing expressed or implied in the program shall in any way waive or amend any of the Terms and Conditions of the existing Cardmember agreement with the Card issuer.
• To receive this offer, purchase should be charged in full to the American Express® Card. No cash alternative is available.
• Any disputes arising out of and in connection with this program shall be subject to the exclusive jurisdiction of the courts in the state of Delhi only.

ZEN DIAMOND - Terms and Conditions

Offer Construct:

For American Express Platinum Cardmembers

·       Offer 1 - Get flat Rs. 15000 off on purchases of Diamond Studded Gold Jewelry and Accessories starting from Rs.75,000.

·       Offer 2 - “30% discount on all Diamond Studded Gold Jewelry and accessories on a minimum purchase of Rs. 3,00,000.”

·       Addon Offer- Get a Zen Mahjong Set worth Rs. 30,000 on Minimum transaction of Rs.6,00,000.

·       Addon Offer - Get a Total Zen Diamond Perfume worth Rs. 9000 on Minimum transaction of Rs 3,00,000

*Transaction value below Rs. 2,99,999: Only Offer 1 is applicable & No add-on offer applies.
 Transaction value from Rs. 3,00,000 to Rs. 5,99,999: Only Offer 2 is applicable & includes a Zen Diamond Perfume.
 Transaction value of Rs. 6,00,000 and above: Includes a Zen Mahjong Set only (Zen Diamond Perfume is not included).

For other Cardmembers -

·       Offer - Get flat Rs. 15000 off on purchases of diamond studded gold jewelry starting from Rs.75,000 exclusive of taxes.

Offer Validity: The offer is valid from 3^rd April 2026 until 30^th September 2026, (Including both days)

Offer Details:

·       A cardmember can avail these offers multiple times during the offer period.

·       This offer is only valid at the exclusive Zen diamond stores (store list attached below).

• Offer discount will be applied on the product value before taxes. Applicable taxes will be calculated on the discounted amount.
• Offer is also applicable on Supplementary Cards.

·       Benefits such as the Mahjong set or perfume will be provided on a per-invoice basis

• This offer is non-cashable, non-refundable, and non-negotiable.

·       Offer cannot be availed on EMI transactions.

·       This offer cannot be clubbed with any existing/seasonal offers running at Zen diamond.

·       Cardmembers are not required to enroll for the offer. Cardmembers will receive the instant discount upon transacting at the store during offer period at point of sale.

·       The offer fulfilment journey at Payment counter at stores will be as follows: Cardmember will call out the offer at the store before billing to the merchant and then pay with eligible American Express Card.

·       The discount offer will be applicable only on diamond jewelry products only.

·       Cardmember must carry a valid Govt. ID proof for the purchase of diamond Jewelry.

·       Discount cannot be redeemed in cash. The entire payment needs to be made through American Express Card only.

·       There are no blackout dates for this offer.

• Multiple promotions/offers within the offer cannot be clubbed

·       Authentication regarding purity of the product will be fulfilled by the Merchant. American Express will not be held liable for the same.

·       Queries pertaining to the discount, or the offer will not be entertained 7 days after transaction date.

• Alleged misuse of this offer is strictly prohibited.
• For queries pertaining to the offers, Cardmembers can reach out to Zen Diamond Customer Care by writing to (customercare.india@zendiamond.com) can WhatsApp on (+91 90044 36497) for support between Monday to Friday 10am to 6pm (TAT for query resolution: 72 hours).
• For return policy in Zen Diamond refer below –
• Products sold by Zen Diamond can be returned within a period of 7 (seven) days from the date of purchase, subject to the following conditions:

a. The product to be returned is unused and not customized.
b. The product to be returned is in the same condition in which it was sold.
c. The original invoice/receipt and certificate in respect of such product to be returned is produced.
d. The product to be returned is not tampered with or altered or in any way interfered with, in any manner whatsoever.

e. Complimentary gift or discounts issued during the original sale, will be deducted at the time of exchange/ buyback /upgrade on invoice value at the time of exchange/ buyback /upgrade.
f. Refund valuation will be exclusive of GST or any other taxes as applicable. Payment on returns as stated here will be made compulsorily by cheque only, within 10 (ten) working days

• For Zen Dimond Exchange/Buyback policy refer below:

Exchange/Upgradation/Buyback policy after 7 (seven) days of sale of product

o   Zen Diamond will be happy to buy back and accept Zen Diamond’s product sold through any Zen Diamond’s store as per its prevailing terms and conditions on date of such exchange, which is at the sole discretion of Zen Diamond.

o   Zen Diamond will only accept product under the exchange/buyback policy after due and thorough examination of such product and its authenticity by the personnel of Zen Diamond and/or third party laboratories and only then, the exchange/buy back shall be processed.

• Valuation at the time of exchange/buyback of product purchased from any Zen Diamond’s store, Zen Diamond will value the product on the terms and conditions as follows:

o   Valuation of all products will be done as on date, on the basis of Zen Diamonds Intelligent Valuation System (ZDIVS), which takes into account current market prices, metal weight, diamond and gemstone quality to determine all values which are determined by Zen Diamonds.

§  Diamond Jewellery will be exchanged at 100% of ZDIVS only if the value of the new diamond jewellery being acquired in exchange is thirty five percent (35%) greater than the exchange value.

§  The buy-back price of the diamond jewelry will be at 80% of ZDIVS.

§  The purchase price of the new diamond jewellery being purchased in exchange of old solitaire jewellery must be atleast 50% higher than the ZDIVS valuation of the old solitaire diamond jewellery being exchanged.

§  The purchase price of the new Solitaire diamond jewellery being purchased in exchange of Old Solitaire jewellery must be atleast 35% (thirty five percent) higher than the ZDIVS valuation of the old solitaire jewellery being exchanged.

§  The purchase price of the new Solitaire diamond jewellery being purchased in exchange of old diamond jewellery must be atleast 35% (thirty five percent) higher than the ZDIVS valuation of the old diamond jewellery being exchanged.

§  Zen Diamond’s 18kt & 14kt gold jewellery will be exchanged at Zen Diamond’s ZDIVS value and buyback of the same shall be at price being 5% less of the net weight of gold jewellery.

o   While normal wear and tear is to be expected to the product, however, appropriate deductions to the product will be applicable, which shall be upto 100% of ZDIVS value for excessive wear and tear, damage, or stone defects (crack, replacement. alterations and loss of bill and certificate) etc.

o   All products covered under the exchange / buyback and upgrade policy will be eligible for such exchange / buyback and upgrade only after the approval of the quality check by Zen Diamond or its agency and Zen Diamond’s or its agency’s decision shall be final.

o   The weight of the gold will be net of all pearl, stones, lac, dust, dirt and any other extraneous material.

o   Free gift or discounts issued during the original sale, will be deducted at the time of exchange/ buyback /upgrade on invoice value at the time of exchange/ buyback /upgrade.

o   All buyback valuation will be exclusive of GST or any other taxes as applicable. Payment on buyback or any refunds or returns as stated here will be made compulsorily by cheque only, within 10 (ten) working days.

• Exchange Policy for products other than Zen Diamond’s products

The exchange of products other than Zen Diamond’s products will be at the sole discretion of Zen Diamond.

• General Information:

o   The Courts in Mumbai shall have the exclusive jurisdiction to try and dispose of any matter/claim/dispute arising out of the transaction as stated in this invoice.

o   Any request for further services or exchange or buyback of the products sold under this invoice or any services in respect of the complaints must be accompanied with the original invoice or receipts and certificates and Zen Assurance Card as issued by us in respect thereof.

o   If payment is made by local cheque or demand draft, delivery of the product purchased under this invoice will be made only after realization of the amount as stated in this invoice.

o   Zen Diamond can withdraw and/or alter its exchange or return or buyback policy without giving a prior notice and at its sole discretion at any given time and the decision of Zen Diamond shall be final.

o   It is specifically stated that any exchange/buyback/return of any solitaire jewellery having an invoice value of Rs.10,00,000/- (Rupees Ten Lakh only) or more, shall be at the option of Zen Diamonds and the terms and conditions stated herein shall not be applicable.

o   It is categorically stated that the exchange/return/upgradation policy is not applicable to any accessories sold by Zen Diamond save and except what is stated herein.