We recommend you regularly check the latest government advice. Here are some useful links to help keep you informed:
Ministry of Health & Family Welfare
John Hopkins University's detailed map of the spread of the virus
We’re also here to help with any travel related questions you may have. Please know that we are receiving a considerable number of enquiries right now, given the circumstance. In addition, airlines, hotels and other travel partners are continually reviewing and making changes to their policies as the situation continues to evolve.
Unless you are due to travel within the next two weeks, we recommend you hold off on contacting us until closer to your travel date. That way, when you do get in touch with us, we’ll have the very latest information and advice for you.
Important Information: Before You Book or Travel
- Find out if your flight has been delayed or cancelled by checking the flight status on the airline’s website.
- Visit your airport’s website for the latest advice for travellers. On the day of your flight, build in extra time to get to the airport.
- Check your travel insurance policy to see if changes and cancellations due to ‘unforeseen events’ are included in your cover.
- If your airline has not issued a policy on change or cancellation fees due to COVID-19, you may have to pay penalty fees.
- To check whether your airline has issued a policy, select the airline from the menu below. If there is no policy yet, check again closer to your date of travel
Modifications to Air Travel
1. Find out if your airline has issued a policy on change and cancellation fees. You’ll find your airline in the menu below. If your airline is not listed, check the airline’s own website.
If You Need to Change or Cancel your Flight
Have some alternative dates to hand in case you need to rebook. Before rebooking, check the airline’s latest policy as it may have recently changed. If your airline has not issued a policy, we can still help. Contact us
Hotel Reservations
We‘re here to help. We’re monitoring our suppliers’ policies as they change on a daily basis. If you need to change or cancel your booking contact us and our dedicated team will be on hand to help you.
- Intercontinental
- ITC
- Joie de Vivre
- JW Marriott
- Kimpton Hotels
- Langham Hotels
- Leading Hotels of the World
- Le Méridien Hotels
- Loews Hotels
- Luxury Collection
- LXR Hotels
- Mandarin Oriental
- Marriott
- Melia Hotels & Resorts
- MGallery
- MGM Resort
- Miraval
- Park Hyatt
- Peninsula
- Principal Hotels
- Raffles
- Regent Hotels & Resorts
- Renaissance Hotels
- Ritz-Carlton Luxury Hotels & Resorts
- Rosewood
- Roomers
- Shangri-La
- Six Senses Hotels
- Small Luxury Hotels of the World
- Soho Grand Hotel
- SO/
- Sofitel
- St. Regis Hotels & Resorts
- Swissôtel
- The Roxy
- Thompson
- Tribute Portfolio
- Trump Hotels
- Unbound Collection by Hyatt
- W Hotels
- Waldorf Astoria
- Westin Hotels & Resorts
- Wynn Las Vegas and Encore Resort
Changing or Cancelling Your Hotel Reservation
In this time when travel plans have been impacted and may be changing, we’re here to help. The below steps direct on how to change or cancel an existing hotel reservation. Please remember that you may still be charged for changes or cancellations to your reservation.
1. To find out if charges apply, read through your hotel booking confirmation email. It should include the hotel’s change/cancellation policy
2. If your reservation is not covered by the hotel’s usual policy, you’ll need to find out if the hotel has a COVID-19 policy in place that will let you change or cancel without charge. Just select your hotel brand from the menu below to check if a policy has been issued. Please be aware that hotel waiver policies only apply to hotels booked via our Fine Hotels & Resorts (FHR) or The Hotel Collection (THC) programs and do not apply for pre-paid hotels.
For assistance with cancellations on prepaid hotels please contact us via Travel Support.
3. Once you have found and selected your hotel brand, please double check you’re visiting the page of the specific brand/property you booked. This way you’ll get the most detailed and accurate information on waivers
Changing or Cancelling Experiences & Car Hire bookings
We‘re here to help. We’re monitoring our suppliers’ policies as they change on a daily basis. If you need to change or cancel your booking contact us and our dedicated team will be on hand to help you.
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