Frequently Asked Questions
Elevate your evening with live music and culturally-inspired shows performed in the outdoor Marquis Theater.
Suites feature modern beach-inspired décor and are spread across the 40 acres of oceanfront. All suites boast private furnished balconies with views of the water or resort while select suites include direct pool access.
Moments is a classic sports lounge offering casual fare and pool tables while El Mercado features a variety of buffets. Noodle and Thread is a chic Italian trattoria serving comforting classics with a twist. Tempest Table offers Asian fusion, with a traditional Mongolian grill and teppanyaki. Overlooking the beach, The Chinola offers healthy fare while Navigator Grill specializes in seafood.
Relax in your private cabana by one of the infinity pools or spend your day enjoying the tranquil white-sand beach. The spa features 18 massage rooms, a hydrotherapy circuit, an outdoor oasis lagoon, and a Himalayan salt lounge. The expansive state-of-the-art fitness center features dedicated areas for cardio, Zumba, spinning, and Pilates, a professional yoga studio, and aquatic fitness classes.
Stay cool in one of our infinity pools or have some fun in the sun at the water park, featuring a lazy river with grotto cascade, tall slides, and water cannons. For some more action and adventure, water cycling, or non-motorized watersports a try.
Playa Juanillo, Zona Hotelera Cap Cana. Punta Cana, 23302 Dominican Republic
Punta Cana International Airport.
1Certain room categories are not eligible for upgrade.
Fine Hotels + Resorts
Valid only for new Fine Hotels + Resorts bookings made through Platinum Travel Service, Centurion Travel Service, any American Express Travel office or American Express Travel Online. Payment must be made in full with an American Express Card in the Platinum Card Member's or Centurion® Member’s name. Available for Platinum Charge Card Members and Centurion® Members only, and excludes Platinum Credit Card Members who are not also Platinum Charge Card Members. Card Member must travel on itinerary booked to be eligible for benefits described. Noon check-in and room upgrade are based on availability and are provided at check-in. Breakfast amenity varies by property, but will be, at a minimum, a continental breakfast. Complimentary In-Room Wi-Fi is provided. In the case where a Property includes cost of Wi-Fi in a mandatory resort fee, the Card Member will receive a daily credit from the Property in the standard amount that the Property charges for Wi-Fi. The credit will be issued on the Card Member's final statement upon check-out. Benefit restrictions vary by Fine Hotels + Resorts property and cannot be redeemed for cash, and may not be combined with other offers unless indicated. Advance reservations are recommended for services such as spa, dining or golf in order to take advantage of the Fine Hotels + Resorts special amenity during your stay. Benefits and additional Fine Hotels + Resorts promotions are only applied at checkout and expire at checkout. Limit one benefit package per room, per stay. Three room limit per Card Member, per stay; back-to-back stays within a 24-hour period at the same property considered one stay. Participating Fine Hotels + Resorts properties and benefits are subject to change.
The Hotel Collection
Valid only for new The Hotel Collection bookings with participating providers of two or more consecutive nights made through Platinum Travel Service, Business Platinum Travel Service or Centurion Travel Service, American Express Travel office or American Express Travel Online.
Available only for the following American Express Cardmembers: Consumer and Business Gold Card Members, Consumer and Business Platinum Card ® Members, Consumer and Business Centurion® Members and American Express® Platinum ReserveSM Credit Card Members. (“Eligible Card Members”).
The term “Eligible Card Members” does not include Gold Credit Card Members. Payment must be made in full with an American Express Card in the Eligible Cardmembers name. Eligible Cardmember must travel on itinerary booked to be eligible for benefits described.
*The Cardmember will receive the credit as a deduction from the final hotel bill when checking out of the hotel; they will receive $1 for each eligible dollar spent up to $100 USD. Eligible charges exclude charges for taxes, gratuities, fees and cost of room. Additional exclusions based on specific hotel restrictions may also apply (including without limitation purchases within the hotel that are unaffiliated and/or owned by third parties) - see hotel front desk for details. Credit must be used in conjunction with initial stay and cannot be carried over to another stay, is not redeemable for cash and expires at check-out. Credit is non-exchangeable and non-refundable and is applied in USD or equivalent in local currency based on exchange rate on day of arrival. May not be combined with other offers or programs unless indicated. **A one category room upgrade is based on availability and eligibility at check-in to the hotel. Limit one credit per room, per stay. Three-room limit per Eligible Cardmember per stay; back-to-back stays within a 24-hour period at the same property considered one stay. Hotel nightly rates vary by property, dates, room category and occupancy. Participating providers and benefits subject to change.
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