Premium Hotel Programs
Reserve a spot at XEL-HÁ, a natural wonder of the Riviera Maya, where you can float, snorkel, and dine.
Breezy rooms and suites are awash in contemporary style, natural textures, and earthy tones. Unwind on the private balcony overlooking the sprawling lush scenery. Bathrooms include a large walk-in shower and a soaking tub. Select suites include a terrace and a volcanic stone tub.
Choose from twelve restaurants and bars, including La Trajinera offering local seafood in a poolside setting. Mercado de la Merced invites you on a sensory trip with ten thematic stations serving Mexican ingredients, textures, and flavors. Unwind with a crisp cocktail at Cantina Los Faroles.
Start the day at the state-of-the-art fitness center, open 24/7. Muluk Spa is a wellness oasis offering massages, facials, and Mayan-inspired treatments. Take a refreshing dip at one of five expansive pools.
Explore Xcaret, a natural attraction and theme park with water activities, live performances, and restaurants. Xplor features zip-lining, amphibious vehicles, rafting, and underground rivers. Discover Rio Secreto, a limestone cave system near Playa del Carmen.
Carretera Chetumal-Puerto Juárez Km. 282 L23-2, Colonia Rancho Xcaret 77710, 77710. Playa del Carmen, Quintana Roo 77710 Mexico
Cancún International Airport.
†Certain room categories are not eligible for upgrade.
Looking for more? See all our luxury hotels in Playa del Carmen, Quintana Roo MX
Valid only for new Fine Hotels + Resorts bookings made through Platinum Travel service, Centurion Travel service, American Express Travel Online (where available) or any American Express Travel location. Payment must be made in full with an American Express Card in the Platinum Card Member and Centurion Member's or Centurion® Member's name. Available for Platinum Charge Cardmembers and Centurion® Members only, and excludes Platinum Credit Cardmembers who are not also Platinum Charge Cardmembers. Cardmember must travel on itinerary booked to be eligible for benefits described. Noon check-in and room upgrade are based on availability and are provided at check-in. Certain room categories are not eligible for room upgrade; call Platinum Travel service or Centurion Travel service for details. Breakfast amenity varies by property, but will be, at a minimum, a Continental breakfast. Complimentary In-Room Wi‑Fi is provided and Wi‑Fi will be provided in a common space on property. In the case where a property includes cost of Wi‑Fi in a mandatory resort fee, the Cardmember will receive a daily credit from the property in the standard amount that the property charges for Wi‑Fi. The credit will be issued on the Cardmembers final bill upon check-out. Benefit restrictions vary by Fine Hotels + Resorts property and cannot be redeemed for cash, and may not be combined with other offers unless indicated. Benefits and additional Fine Hotels + Resorts promotions are only applied at check-out and expire at check-out. Limit one benefit package per room, per stay. Three room limit per Cardmember, per stay.
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