Premium Hotel Programs
Indulge your senses in Willow Stream Spa with local honey bee treatments, or commune respectfully with nature on a snorkel through the coral reef reforestation project.
Three- and four-bedroom residences are equipped for longer stays, with an open plan living and dining area, fully equipped kitchen, furnished outdoor terrace, private pool, ensuite bathrooms, and a laundry area.
El Puerto Restaurant serves classic Italian cuisine while both La Laguna and Cantina present traditional Mexican cuisine with a contemporary twist. Hix Bar & Lobby Lounge is a casual indoor-outdoor oasis set on a terrace overlooking the serene water canals. Ki’ Beach Bar & Korean BBQ offers a classic Korean grill experience right on the sand. Head to Sweet Spot for a variety of treats or Café Maya for sweet and savory to-go options.
Take a dip in the outdoor pool or relax poolside or on the beach. Willows Spa is surrounded by natural lagoons and pays homage to ancient Mayan culture. The spa features beautiful Mexican gardens, outdoor Swiss showers, a whirlpool, an outdoor vitality pool, and a sea-mineral soaking pool.
Choose from a variety of water sports, including scuba diving, jet skiing, sailing, and private yacht charters. Visit the stunning Cenote El Burrodromo on a guided tour. Discover natural coral reefs on a catamaran and snorkel tour. Learn how to prepare authentic Mexican delicacies during a hands-on cooking class. Younger guests can enjoy activities at the dedicated Kids Club.
Carretera Federal Cancún, Km 298. Playa del Carmen, Quintana Roo 77710 Mexico
Cancún International Airport.
†Certain room categories are not eligible for upgrade.
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Valid only for new Fine Hotels + Resorts bookings made through Platinum Travel service, Centurion Travel service, American Express Travel Online (where available) or any American Express Travel location. Payment must be made in full with an American Express Card in the Platinum Card Member and Centurion Member's or Centurion® Member's name. Available for Platinum Charge Cardmembers and Centurion® Members only, and excludes Platinum Credit Cardmembers who are not also Platinum Charge Cardmembers. Cardmember must travel on itinerary booked to be eligible for benefits described. Noon check-in and room upgrade are based on availability and are provided at check-in. Certain room categories are not eligible for room upgrade; call Platinum Travel service or Centurion Travel service for details. Breakfast amenity varies by property, but will be, at a minimum, a Continental breakfast. Complimentary In-Room Wi‑Fi is provided and Wi‑Fi will be provided in a common space on property. In the case where a property includes cost of Wi‑Fi in a mandatory resort fee, the Cardmember will receive a daily credit from the property in the standard amount that the property charges for Wi‑Fi. The credit will be issued on the Cardmembers final bill upon check-out. Benefit restrictions vary by Fine Hotels + Resorts property and cannot be redeemed for cash, and may not be combined with other offers unless indicated. Benefits and additional Fine Hotels + Resorts promotions are only applied at check-out and expire at check-out. Limit one benefit package per room, per stay. Three room limit per Cardmember, per stay.
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