Questions and Answers from Program Administrators related to Online Program Management

How do I log into American Express @ Work?

You can log directly into American Express @ Work by visiting: http://atwork.americanexpress.com.

What information is needed the first time I log in?

The first time you log into American Express @ Work, you will need 3 pieces of information:

1. Verification Pin
2. Verification Word
3. Access Code

You provided the Verification Pin & Word to American Express during the initial enrollment process. The access code was sent to you in the "Welcome" e-mail when you first enrolled in American Express @ Work. If you do not know your Verification Pin & Password or cannot locate the Welcome e-mail, please call American Express @ Work Help Desk at 800-633-6973.

My User ID has gone inactive, what do I do?

For security reasons, if you do not log into American Express @ Work within 120 days, your User ID will become inactive. To reactivate it, please call American Express @ Work Help Desk at 800-633-6973.

I have forgotten my User Id and/or Password, what do I do?

If you have forgotten your User ID, please call American Express @ Work Help Desk at 800-633-6973. If you have forgotten your password, simply click the Forgot Password link on the log-in screen and follow the outlined steps.

How can I track the status of my transaction?

When you perform a transaction on American Express @ Work, you will receive a status tracking number. You can search the transaction on the @ Work homepage, as well as a historical log of all transactions can be found under "Status Tracking Overview".

Why does my American Express @ Work homepage look different than my colleague’s homepage?

For security reasons, the American Express @ Work homepage is based on the permissions that you have been granted when you enrolled in American Express
@ Work. The home page displays the permissions that are accessible to you based upon your profile. For example, you might be the only employee who has the permission to cancel a Card online.

How do I add additional permissions to my American Express @ Work profile?

To add additional permissions, please call American Express @ Work Help Desk at 800-633-6973. If you are not listed as the primary Program Administrator for your company’s American Express Corporate Card Program, you must call with the primary Program Administrator.

How do I update my contact details online or contact if I have questions?

Please call your American Express Representative or call American Express @ Work Help Desk at 800-633-6973.