Safe, Reliable and Convenient Payments
With your American Express® Card.
Safe Payments
Shop confidently whenever you use your American Express®
Card, with our advanced security systems.
If you are a Consumer Card customer, you have the additional option of using Maybank2u to view your transaction details. Kindly register online via Maybank2u by following the steps below:
When you insert your EMV¹ chip Card into the terminal at the checkout, the chip on your card exchanges Card data with the terminal to verify that the Card is genuine.
STEP 1: Click on Register Now on the top-right of the page with your Card Number and 6-digit PIN.
STEP 2: Login to Maybank2u.
STEP 3: Select e-Bills and Statements.
STEP 4: Choose Bills and Cards.
STEP 5: Select your preferred card by clicking View.
Cardholders will be required to complete all payment card transactions at point of sale terminals in Malaysia with a PIN entry. Signatures will no longer be accepted. PIN will be used as a form of customer verification for credit, debit, charge and prepaid cards issued in Malaysia. When you receive your new PIN card from your issuers, please follow your issuer’s instructions to activate your PIN card and select your six digit PIN. For purchases at point of sale terminals, please enter your PIN when prompted by the terminal.
When you enter your Personal Identification Number (PIN) into the terminal at the checkout, Online Personal Identification Number (PIN) helps your Card issuer authenticate that you are performing the transaction.
ABOUT PIN
A PIN, or Personal Identification Number, is a secret code that is selected by cardholders to prove they are the rightful owner of the payment card. PIN usage can help protect against fraud due to lost or stolen cards, because both the card and the PIN are required to make a payment. You must always keep your PIN secret.
YOUR NEW PIN CARD, PIN AND PAYING WITH PIN AT POINT OF SALES
- Your issuer will issue you a new PIN card because your current card does not support PIN for payment.
- Please follow your Issuer’s instructions to activate your new PIN card and to select your six digit PIN.
- Each card will have only one PIN that can be used for both cash withdrawals at ATM and purchases at point of sale.
- At the point of sale terminal, please follow the prompts on the payment terminal. The payment terminal will determine if PIN is required. If so, it will prompt you to enter your PIN.
- Card transactions through the Internet or over the telephone do not require PIN. Do NOT enter your PIN into the Internet or give your PIN over the telephone.
- It is very important to keep your PIN secret so that your card is protected against lost or stolen card fraud. Please read the important Frequently Ask Questions (FAQs) on migration to PIN-based payment cards below at https://pinandpay.com.my/en/.
Need help on Pin & Pay?
Contact Malayan Banking Berhad at:
- 1300 88 6688 (CARDMEMBERS)
- 603 2032 1034 (MERCHANTS)
All American Express® Card issued from June 2018 onwards are contactless enabled.
You can now minimise contact with cash and other surfaces when you shop and pay with your American Express® Card's contactless payment feature.
Great protection for online shopping with American Express SafeKey®
What is American Express SafeKey?
American Express SafeKey®, gives you an extra layer of security against fraud when shopping online at participating SafeKey retailers.
What are the benefits?
- Enhanced card security.
- Additional verification for added peace of mind.
- An easy and hassle-free experience.
How to make an online purchase with MSOS code?
Step 1: Ensure your latest mobile number is updated1
Step 2: When you proceed with your transaction2, you will be required to key in MSOS Code. The MSOS code will be sent to your mobile phone within 30-45 seconds.
Step 3: Enter the MSOS Code at Maybank's authentication page and click submit to complete your transaction
1 Please call American Express Customer Care Hotline at 1800-88-9559 to update your latest mobile number.
2 Transactions performed at online merchants that are American Express SafeKey enabled (Malaysia, Singapore & UK currently).
Merchants enabled with American Express SafeKey in Malaysia:
- Rubicon Reserve Sdn Bhd
- FlyFirefly Sdn Bhd
- AirAsia.com
CPP Card Protection Premier is here to safeguard your cards and much more.
- One free call to cancel all lost bank cards, i.e. ATM, credit cards, etc.
- Up to RM1,000 replacement costs of identity card, passport and cards.
- Up to RM375 replacement costs of wallet or purse.
- Overseas emergency travel assistance including advances for cash, hotel and travel ticket expenses.
- 24-hour worldwide assistance by professional multi-lingual service representatives.
Note:
- Calculation is based on Single Membership with annual membership fee of RM 98
- Household membership covers you and up to 4 people living at the same residential address.
- The "Summary of Coverage" table is a summary of the maximum coverage only.
- Applicable when abroad.
- Additional Benefits of Card Protection Premier are underwritten by Multi-Purpose Insurance Berhad (Company No. 14730-X)
The above information is provided for general information only and is not a contract for membership.
Full details of the terms, conditions and exclusions of this membership are provided in the membership upon acceptance of your application. All applications of membership shall be subject to approval by Card Protection Plan Limited.
Call CPP 24-hour Hotline at 03 - 2168 5731 (For enquiries and enrolment) or 03 - 2168 5732 (To report lost / stolen cards)
Convenient Payments
Easy checkout experiences, enabling you to spend and pay wherever, and however, you prefer.
Enrol in Express AutoPay for bill payment facility that charges your bills to your American Express card when due.
Express AutoPay gives you the convenience of paying your monthly bills automatically with your American Express® Card. Once you are enrolled, you don't have to worry about writing cheques or standing in queues to make payments. Each payment will be made in timely manner via your American Express Card. You only need to make a single payment to your Card instead of multiple payments to different organisations.
Benefits
- Convenient: no more queues, late payments or penalties again.
- Wide range of merchants that cover your electricity, telephone, satellite TV and mobile phone bills.
- More rewards as you earn Membership Rewards/TreatsPoints*.
*The reward points are based on the type of Cards and service provider that is being charged for. 5x points on Telco is only applicable to The Platinum® Card, American Express® Platinum Credit Card, Maybank 2 American Express® Reserve Card and Maybank 2 American Express® Card (points are not applicable for transaction on weekends); 1x point for every RM spend on utilities; No TreatsPoints will be awarded for spend on government bodies.
- All Maybank American Express Charge & Credit Cards issued by Maybank and Maybank Islamic are accepted.
2 Simple Steps To Enrol
Step 1 : Download & complete the Enrolment Form.
Step 2 : Fax to 03-2715 9440 or email to amex.customercare@maybank.com.my or mail the form to Maybank Centre, 7th Floor, Menara Maybank, 100, Jalan Tun Perak 50050 Kuala Lumpur.
