Gift Cards and Vouchers will be dispatched within 5 business days from the date the order is placed. Should you not receive the Gift Card or reward within the stated timeframe, you must advise American Express within 28 days from date of redemption in order to claim the reward. Claims made after 28 days will not be investigated or processed. Unless otherwise advised, rewards will be delivered to your statement address. If you’d prefer delivery to a business address, please include the business name when placing the order. All Gift Cards are sent by courier and cannot be delivered to a PO Box. Please provide a home address, or a work address that includes a business name for courier purposes. Rewards will be delivered between 9am and 5pm, Monday to Friday. If no one is home, a calling card will be left so you are able to collect from your local post office. Please note that rewards cannot be delivered outside New Zealand.