Coronavirus (COVID-19) Travel Advice

Coronavirus (COVID-19) Travel Advice

Concerned about how the Coronavirus (COVID-19) could affect your travel plans? We understand. To help, we are continually monitoring this situation to give you the information and resources you need.

We’re here to help with any travel related questions. Airlines, hotels and other travel partners are continually reviewing their policies as the situation continues.


We suggest holding off contacting us until nearer to your travel date. That way, when you do get in touch, we’ll have the very latest information and advice for you.


We recommend you check the latest government advice


New Zealand Government Safe Travels website


World Health Organisation


John Hopkins University's detailed map of the spread of the virus


When using these links, you are leaving American Express and entering Into a third party's website.


Important Information: Before You Book or Travel


  • Find out if your flight is delayed or cancelled by checking the flight status on the airline’s website.
  • Visit your airport’s website for the latest advice for travellers. On the day of your flight, build in extra time to get to the airport.
  • Check your travel insurance policy to see if changes and cancellations due to ‘unforeseen events’ are included in your cover.
  • If your airline has not issued a policy on change or cancellation fees due to COVID-19, you may have to pay penalty fees.
  • To check whether your airline has issued a policy, select the airline from the menu below. If there is no policy yet, check again nearer to your date of travel.
  • Please be aware that local government measures and guidelines put in place by individual travel services providers are leading to social distancing measures to protect travellers. Therefore it is likely that hotel guests may find that some facilities – for example the swimming pool, gym area, or buffet halls – will understandably not be available.

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