Security Centre




American Express security

Protecting you, wherever you are


Shop confidently whenever you use your American Express® Card, with our advanced security systems. From Account monitoring to online safety protection and fraud alerts, we make sure you’re in safe hands. 



Report Fraud




If you think you’ve been a victim of fraud, we’re here to help. Please call us at the phone number on the back of your Card.











Global Assist® 




No matter where you are in the world*, if it matters to you, it matters to us. Our Global Assist Helpline is ready and waiting. Please call us at the phone number on the back of your Card or visit Card Assistance Abroad.










Emergency Card Replacement 




Has your Card been lost or stolen abroad?

You’ll receive a replacement Card, usually within two working days.*

If you’ve added your Card to Apple Pay, Amex Pay, Google Pay or Samsung Pay, your new Card will be instantly updated in your mobile wallet, too.

If you’re overseas, contact us here.


You can freeze (up to 7 days) or unfreeze your Card through our mobile app to limit purchases if it is misplaced, without closing your Account completely.


*Not all services are available in all locations, and all are subject to local laws. Travel related advice is complimentary, but you may be required to pay for any arranged services provided. 


Shop Confidently


Learn more about how American Express keeps you safe and secure, at home and abroad. 






Shop safely with SafeKey. It's smart technology that helps us make sure it's really you when you're shopping online.

*Terms, conditions and exclusions apply.



purchase protection


Purchase Protection (for selected Cards)


What you buy matters to you, so it matters to us. Your American Express Card purchases are covered safely for up to 90 days*, protecting you against loss, theft or damage.

*Terms, conditions and exclusions apply.


fraud alerts


Fraud Alerts


Shop confidently with your American Express Card knowing we have your back. Our intelligent security systems monitor your Account, and if we spot anything unusual, we'll notify you immediately. 




card assistance abroad

Travelling Abroad


Our Global Assist Helpline is there to help you, around the clock, and around the globe*. From delayed departures to lost luggage, you're in safe hands 24/7.


*Terms, conditions and exclusions apply.





You're in control when it comes to extra security. Please check your contact details are up-to-date, in case we need to send you a verification request when you’re shopping online, in-store with contactless or when you access your Online Account.

mobile wallet security


Mobile Wallet Security 


With four layers of protection, your American Express Card linked to your mobile wallet, is the go-to Card for added security when you're out and about.


Protecting yourself from fraud

Phishing, scams and online safety

To stop fraudsters, and to keep you safe and secure, we have a range of helpful advice to protect you against their tricks and scams. 



Read more here 

Identity fraud

When it comes to protecting your identity, online and in-store, we have a number of easy tips to help you avoid identity fraud. Learn more about how you can keep your details safe and secure. 


Read more here 



Looking for your Privacy settings?


We want you to know how we may collect, use, share, and keep information about you and the choices that are

available to you.