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Merchant FAQs and Contact Us

 

We’re here to help, so you can get back to business.

 

 

Need help managing your Merchant account online? 

 

From quick tips to step-by-step videos, find tools to help navigate your account online with confidence. 

We're Here To Help

If you receive your payments for American Express Card transactions from a third-party payment provider, please reach out to your payment provider for any servicing needs. 


If you receive payments for American Express Card transactions from us directly,
please see the numbers below. 

 

Live Chat

Chat

 

Log in and click on the chat bubble on the bottom right corner of your screen 

M - F: 8 AM - 8 PM ET

 

Call Us

1-800-528-5200

M - F: 8 AM - 8 PM ET

Not yet accepting American Express Cards? Find the credit card processing option that works best for you. Learn more.

Accepting American Express Cards

Accessing and Managing your Account Online – Account Services

Accessing and Managing your Account Online – Payments

Accessing and Managing your Account Online – Disputes

Optional SIgnature Policy