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Services and Offers For Your Merchants

American Express is committed to backing small businesses. Learn more about special discounts on curated solutions to help you welcome customers now and take advantage of whatever opportunities come next.

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Backing for you and your merchants.

We're committed to supporting you and your merchants

What's new with American Express?

We’re here to support you and your merchants with these free resources.

We support smal businesses every day

Support

To support small businesses, we've launched a special offer to encourage Card Members to shop small. Learn more about the offer and materials to share the news with your merchants. Terms Apply*.

Support local, shop small

Shop Small®

We’re committed to supporting merchants. Download the one pager, outlining resources for small merchants across the U.S. right now.

Digital Signage

Merchants can encourage online spending with simple digital signage. Download marketing materials to tell them about the free digital resources we offer.

More merchants than ever.

American Express can now be accepted at 99% of the places in the US that accept credit cards, based on the Feb 2020 Nilson Report.

Interactive Resources to Help You Build Your Business

Learn how to sell acceptance with confidence with the new American Express Learning Portal. The quick and interactive courses can even be taken while on the go. Get started for free today.

Already have an account?

Go to Learning Portal

Shop Small® All Year Long!

We’re committed to supporting small businesses everyday and know you are too.

Help your merchants attract potential customers all year long with free downloadable Shop Small Materials including badges, social media posts, customizable banners and more.

Supporting Small Businesses by Encouraging Card Members to Support the Places They Love

Now is the time to support the small businesses you love
Your support makes a difference, shop small with us
Wu support small businesses every day

To support small businesses, we’re offering American Express Card Members who spend $10+ directly at an eligible small business, $5 back as a statement credit, up to 10X after they shop in-store or online. For eligible Card Members who enroll by 8/23/20 and spend by 9/20/20. Download marketing materials to share the news about the offer with your merchants. Terms Apply*

Interested in learning how to promote the offer? Take the new American Express Learning module by logging in here.

Help Your Merchants Manage Disputes

Did you know? 63% fewer non-fraud disputes were sent to merchants in 2019 than in 2016 following enhancements we made to disputes policies and processes.**

If your merchants have questions about disputes, the guide below outlines the improvements we’ve made to our disputes policies and processes.

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Don't Do Business Without it

* Terms Apply. Learn more here.

** Based on a comparison of the ratios of non-fraud disputes that require merchant involvement to total transactions, in 2016 and 2019.

1. Nilson Report #1,147, February 2019. Spend per card derived from U.S. year-end purchase volume divided by year-end cards in force (CIF), not from individual consumer-level data. CIF represents the number of cards issued and outstanding with cardholders. Average Non-American Express spend per card includes Visa, Mastercard and Discover credit and charge card volume and CIF and excludes debit volume and CIF.

2. Nilson Report #1,147, February 2019. Transaction Size derived from U.S. year-end purchase volume divided by year-end purchase transactions, not from individual consumer-level data.  Average non-American Express transaction size includes Visa, MasterCard and Discover credit and charge cards and excludes debit.