Small businesses are using new communication tools to work smarter and faster. These tools can make it easier to reach clients, suppliers and remote employees. They are also powerful for finding new opportunities to help attract customers and increase sales.
Here are four examples of particular businesses that can take advantage of communication technologies to work smarter.
Train and support without travel costs
A consulting firm looking to rein in travel costs could take advantage of a conferencing service that combines web, video and audio capabilities to train and support clients around the country. These services offer powerful features that let users interact as if they were in the same room. With a conferencing system, users can present training concepts and documents through a virtual whiteboard, display videos, websites and presentations, conduct Q&A sessions for clients and record sessions so clients can access training information later.
Be More Responsive
A medical practice could upgrade its telephone system to reach doctors more quickly. Staff members could use a single phone number to connect to any chosen phone. Doctors would be able to switch devices at any time. For example, they could direct calls to a home phone when they leave the office for the evening and still need to be available. The new system would allow doctors to react more quickly to emergencies and help their practices save money on an after-hours answering service.
Connect Mobile Employees
A sales force could use a mobile app that helps team members take part in meetings when they’re on the road. That way, sales reps can share office news and view reports and other documents on their smartphones. They can also access live or pre-recorded demos from their phones, laptops or tablets, helping them get up to speed on new products faster and prepare for meetings with prospects.
Keep Appointments Filled
A spa that relies on a steady stream of client bookings could take advantage of a text-based, automated reminder service to help reduce no-shows. Employees could create reminder templates and decide how many days or hours before an appointment the reminder should be sent. Appointment information could then be added manually or imported from spreadsheets. Besides helping improve cash flow from fewer missed appointments, the reminder system could also save time spent calling clients.
These are just a few of the ways that using the latest communications tools can give your business a competitive edge. AT&T offers robust conferencing services, phone systems and other tools that can help you succeed.
Image by OPEN Forum