For business owners a customer service resume is your first contact with somebody who could one day become a leader of your team. That is if you can find the diamond in the rough. The truth is, although there are many qualified, enthusiastic employees out there, there are also many disgruntled service reps who jump from job to job with little personal motivation. Use these tips to weed out a customer service resume from a sure-to-be lackluster performer and find the one from your next superstar.
5 Keys To a Good Customer Service Resume
1. What attracts your candidate? Look at resumes for hints about what most engages attractive candidates. Do they like working in the morning? Do they appreciate having some decision-making responsibilities? Consider how you can incorporate those things into a position for them.
2. What's their history with responsibility? Job-hopping to some extent can’t be helped when it comes to customer service, but look for a steady increase in a candidate’s responsibilities as a hint to his or her work ethic.
3. What does the candidate value? Unlike a management position resume, where you might see definite goals achieved (supported by numbers), you won't find that with a customer service resume. Focus instead on what applicants do report. How do they describe the most important aspects of their job? Do they report the big picture, or focus just on themselves? This will give you insights into whether or not their priorities match your own.
4. Is there any forward motion? A customer service resume that shows four years in the same position tells a very different story than a resume depicting four years at the same company spent in three, progressively more responsible, positions. One shows a lack of motivation, while the other demonstrates drive, willingness and ability to take on opportunities as they arise. Even if you just want somebody who'll be happy answering phones for a few years, this detail will give you important insight as well.
5. Is your candidate happy? Look for points in the resume that indicate somebody who's happy doing customer service but open to taking on more responsibility. Some indicators include frequent promotion, moving between departments to build new skills, signing up for extra training or taking advantage of education benefits offered by past employers.
Hiring the perfect employee is never easy, but with a little time and effort you can hedge your bets on the right person. When looking over a candidate's customer service resume, use these tips as well as your gut instinct to find your next superstar.
Jason has contributed over 2,000 blog and magazine articles to publications local, regional and national. He speaks regularly at writing and business conferences. You can find out more about Jason at his website.
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