American Express Business Class Logo
  • Videos
    Business Platinum Membership Rewards: Earn & Redeem
    1 min watch
    Business Platinum Travel Benefits
    1 min watch
    No Preset Spending Limit
    1 min watch
    Pay Over Time
    1 min watch
    Julie Pauly, The Able Baker, Maplewood, NJ
    3 min watch
    Articles
    How Using a Business Credit Card Can Help Your Small Business
    5 min read
    Safeguarding Security, Unlocking Innovation: Exploring The New Era In B2B Payments
    15 min read
    Getting More Back from What You Spend: Unlocking Value with Business Platinum
    4 min read
    Virtual Cards 101: What Is a Virtual Credit Card and Why Might You Need It?
    6 min read
    What Is a Business Line of Credit?
    12 min read
    Testimonials
    The Perfect Pairing: With American Express Business Blueprint™ and Resy, the Gourmet Brunch Potential is Bottomless
    9 min read
    Raising the Standard: How American Express Helps Power the Legacy of Electrolift Inc.
    10 min read
    How a Mother-Daughter Team Designed Their Dream Business with Help from American Express
    7 min read
    How Amex Business Products Helped Smart Birdy Take Flight
    5 min read
    Prescription for Progress: How Sree Gari Took His Pharmacy Further with Support from American Express
    6 min read
  • Cash Flow
    Accounting
    Critical Numbers
    Saving Money
    ROI
    Account Receivable Payable
    See All Cash Flow
    Financing
    Raising Capital
    Loans
    Alternative Financing
    Self-Financing
    Venture Capital
    See All Financing
    Growth Opportunities
    Business Expansion
    Innovation
    Franchising
    Partnerships
    Importing & Exporting
    See All Growth Opportunities
    Strategy
    Driving Business Efficiencies
    Product Development
    Business Plan
    See All Strategy
  • Celebs Talk Business
    Patti Labelle Talks Digital Transformation
    2 min watch
    Nick Offerman Talks Supply Chains
    3 min watch
    Patti Labelle Talks Expense Management
    2 min watch
    Nick Offerman Talks Spend Capacity
    3 min watch
    See All Celebs Talk Business
    Small Business Stories
    Pascal and Daneen Lewis, Harlem Wine Gallery, New York, NY
    3 min watch
    Julie Pauly, The Able Baker, Maplewood, NJ
    3 min watch
    Maria Christie, Christie’s Seafood & Steaks, Houston, TX
    7 min read
    Alex Magruder and Julia Schnabel, The Little, East Hampton, NY
    9 min read
    See All Small Business Stories
  • Small Business
    Membership Rewards
    1 min watch
    Employee Cards
    1 min watch
    Travel Benefits
    1 min watch
    No Preset Spending Limit
    1 min watch
    Pay Over Time
    1 min watch
    Corporate
    Common Business Expenses and the Credit Cards That Can Help You Manage Them
    5 min read
    What Is Corporate Travel Management and Why Do You Need It?
    8 min read
    Virtual Cards 101: What Is a Virtual Credit Card and Why Might You Need It?
    6 min read
    Product Videos
    Let’s Talk Business Travel: Airports
    1 min watch
    Let’s Talk Business Travel: Hotels
    1 min watch
    Employee Cards
    1 min watch
    Membership Rewards
    1 min watch
    Member Resources
    How to Engage With Online Communities
    7 min read
    Earning and Using Membership Rewards® Points with Business Platinum
    6 min read
    4 Ways to Optimize Corporate Travel Management
    5 min read
    How to Calculate Net Income
    6 min read
    American Express Membership Guide: Backing Your Business, Backing You
    6 min read
  • amexLogo
    • Getting More Back from What You Spend: Unlocking Value with Business Platinum

      1 min read
    • How Using a Business Credit Card Can Help Your Small Business

      5 min read
    • Business Platinum Travel Benefits

      4 min watch
    • Cash Flow
    • Financing
    • Growth Opportunities
    • Strategy
    • Celebs Talk Business
    • Small Business Stories
    • Earning and Using Membership Rewards® Points with Business Platinum

      6 min read
    • American Express Membership Guide: Backing Your Business, Backing You

      6 min watch
    • Let’s Talk Business Travel: Airports

      1 min watch
  • amexLogo
    • Getting More Back from What You Spend: Unlocking Value with Business Platinum

      1 min read
    • How Using a Business Credit Card Can Help Your Small Business

      5 min read
    • Business Platinum Travel Benefits

      4 min watch
    • Cash Flow
    • Financing
    • Growth Opportunities
    • Strategy
    • Celebs Talk Business
    • Small Business Stories
    • Earning and Using Membership Rewards® Points with Business Platinum

      6 min read
    • American Express Membership Guide: Backing Your Business, Backing You

      6 min watch
    • Let’s Talk Business Travel: Airports

      1 min watch

Customer Relations

The Towns Where Retail Rules All: Pa’ia, Hawaii

The Towns Where Retail Rules All: Pa’ia, Hawaii

Related Content

Loading...
Loading...
Loading...
Loading...
Summary
Email Icon
Facebook Icon
Twitter Icon
LinkedIn Icon

Many of the small businesses of Pa’ia, located on Maui’s northern shore, offer goods inspired by the ocean – a local quirk which has proven popular with visiting customers.

January 18, 2023

      Place: Pa’ia, Hawaii 

      Population: 2,430 

      Best known for: Pa’ia’s roots are as a sugarcane and pineapple-canning town, but it later skyrocketed to notoriety as a location for world-class windsurfing and kiteboarding. These days, it’s a laid-back spot that’s bustling with creative types.  

      Least known for: Pa’ia’s “Secret Beach” is a stunning, 3,000 foot stretch of oceanfront where those in the know can head to sunbathe. From the street, you wouldn't even know this strip was there, with this isolated beachfront only reachable by walking along a steep and unmarked trail. 

      Why it’s a retail hotspot: It isn’t hard to understand why people flock to the scenic island of Maui, where bamboo forests and a dormant volcano are just a couple of the natural wonders you’ll come across. But whether it’s locals or tourists, the folks that are drawn to Pa’ia in particular are those who have a strong relationship with the ocean.  

      “Most people are probably ocean-minded and beach-going,” says Samantha Howard, co-owner of Wings Hawaii, a Pa’ia jewelry, clothing, and accessories boutique that uses “aquatic-inspired” motifs. “Your environment affects who you are and what you do and the things you’re feeling. We design for people who have an elevated casual lifestyle.”

      A lot of people who come in are interested in our shop because of our story, and they want to stay and become friends rather than just buy stuff and move along.

      —Samantha Howard, co-owner, Wings Hawaii

      Stores in Pa’ia such as Wings are a prime example of how Hawaiian-made goods go far beyond the stereotypical kitschy souvenirs. Much of what is sold by the team at Wings is made nearby in a 3,000-square-foot warehouse that was previously a pineapple cannery. It’s where they craft the jewelry, do the metal fabrication of silver and gold with gemstones and shells, and silkscreen their artwork onto tank tops, sweatshirts, and even dishware. Bangles crafted out of shells discovered on the shore are one of the most popular products in the store.  

      “Our shell bangles are a staple,” says Howard, who kicked off her retail career selling goods at craft fairs and local shops. “All the girls have one or two gold bangles with shells or pearls on them.” 

      As many brick-and-mortar stores make the move to online only, Wings demonstrates how the role of the storefront in the community is a significant one. 

      “We get to have a relationship with our customers by having a store,” says Howard. “A lot of people who come in are interested in our shop because of our story, and they want to stay and become friends rather than just buy stuff and move along.” 

      In their own words: Pa’ia has always managed to move to the beat of its own drum. Joey Scalgione, owner of the boutique Jammin on Maui, says it’s that individualism that leads people to Pa’ia. 

      “The shops that are here are that much more creative. If you go to the other side of Hawaii or the other islands, you’re getting all the corporate world. And then you come over to the north shore, and we’re all small businesses with our creative look,” says Scalgione, who calls his shop a “hippie boutique.”  

       

      “A lot of the stores that are in Pa’ia are very thought-out. People are very creative. Everyone’s store seems to be a little different.” 

      One interesting way Scalgione works to drive traffic to his store, which has been open for five years, is by hosting live music out front on Friday and Saturday evenings. By creating these dynamic events, Scalgione can draw in the tourists who are walking around exploring the neighborhood, as well as many of the locals who are looking for an interesting music scene. 

      “People are blown away by what I’m doing. I’m giving you some of the highest-quality concerts that you’d spend hundreds of dollars for, and you’re getting them for free,” says Scalgione. “I’ve been all over the world and I’ve done all these big events, and what I’m doing in the middle of the little town – the wow factor is just beyond. I’m just having fun.” 

       

      American Express Business Class Logo
      Share This Story
      Email Icon
      Facebook Icon
      Twitter Icon
      LinkedIn Icon

      Published: January 18, 2023


      Want to Dig Deeper?


      Trending Content