I recently spoke at an event where attendees were mainly small-business owners and solopreneurs. One of the points of my talk addressed the need to “innovate where you differentiate.” In other words, any activity that doesn't set you apart from the competition is something you should consider delegating or outsourcing.
Unfortunately, for a small-business owner, this means giving up some level of control.
At the conclusion of the event, an attendee approached me and asked, “So how do you get small-business owners to give up control when this is something they typically don't want to do?”
Who's In Charge?
This was an understandable concern. After all, the reasons to maintain control and avoid delegation are plentiful: There's not enough time. To do it right, you must do it yourself. You enjoy the task.
To a large extent, the desire for control is driven by ego. Let’s face it; you need a bit of an ego to start your own business--it's certainly not for the faint of heart.
However, there's another important issue at play here: the “pain/gain” equation. The concept is simple: People first want to eliminate a pain or prevent a loss before they will be interested in generating any kind of gain.
To illustrate, here’s a simple consumer example:
Think about the last mattress commercial you heard. Most say the same thing: "Buy our XYZ bed, and you'll get your best night’s sleep ever." Yawn. Boring. Chances are, the commercial will put you to sleep long before you run out to buy the bed.
Now consider this actual radio advertisement. "If your mattress is 10 years old, it weighs twice its original weight due to the dust mites that accumulate over the years." Ouch! This simple statement creates a pain, and it makes me want to replace my mattress immediately. Let’s face it, pains, whether real or created, drive action.
Pain Vs. Gain
In business, when we focus on overcoming a challenge that's perceived as a threat, such as unfavorable regulatory changes or unexpected competition, the pain motivates us to eradicate the problem immediately. Conversely, when we focus on overcoming a challenge that's perceived as an opportunity, we're less inclined to take action. If you apply this same concept to control, it makes sense why most business owners struggle with relinquishing it.
Most people think about the opportunity or gain associated with giving up control: increased free time, the flexibility to engage in more meaningful activities and the ability to sleep in. It sounds logical. It sounds desirable. Yet this isn't enough to motivate them give up control.
Why? Because, on the flip side, there's the pain or threat associated with giving up control: increased errors, reduced quality and upset clients. If people are wired to minimize pain, it makes sense why entrepreneurs are convinced they're best served by doing everything themselves.
Learning To Let Go
So how can you address this dilemma? One way is to rethink the situation: Don’t think of giving up control as having the opportunity for more free time. Reframe it to focus on the downside or threat of not giving up control. Answer these three questions when you're considering the pros and cons of giving up control:
- What is the cost associated with not giving up control?
- What will you lose by not giving up control?
- What is the pain that will be created if you don't give up control?
These questions will help refocus your attention on where it needs to be to create action—on the pain associated with doing everything yourself.
And this technique can be applied to any behavior you may wish to change. By focusing on the cost of not changing it, you're more likely to take action.
To reframe your view, write down all the costs associated with not giving up control. Create a long list—be creative, but be honest. You have to truly believe in those pains. Keep those pains front and center, and look at them every day. Talk about them with your team. Also discuss how you can minimize the risks associated with delegating work to others.
Only when the perceived pain associated with not giving up control is greater than the pain associated with giving up control will you be able to make a shift.
Read more articles on productivity.