A quick recap of the best of OPEN Forum from the past week.
Making every customer feel like the only one
Yes, your product or service is important. But if your customer service is average or worse, you'll never dominate your field. New Marketing Labs President Chris Brogan outlines four straightforward steps to improve your customer service right now.
A better Gmail
John Jantsch has some news for you: you're probably not getting the most out of Gmail. From smart filtering solutions to a delegating function, the Duct Tape Marketing founder lays out seven easy ways to get the most out of Google's email service for business.
Mo' money, but how?
For the majority of businesses, raising venture capital isn't an option. So Young Entrepreneur Council founder Scott Gerber crowdsourced a dozen alternative methods of financing from some of the brightest young entrepreneurs around.
CES in photos
Let Guy Kawasaki be your tour guide in this photo essay highlighting the most innovative products from this year's International Consumer Electronics Show. An extra bonus? A snapshot of Kawasaki donning some makeup.
The breakout companies of 2011You may have heard about the new question-and-answer site Quora. But what about Agent Anything? Janet Meiners Thaeler writes on those businesses and more in her list of breakout companies for the new year.