More Value, Fewer Roadblocks: The Future Of Employee Travel & Expense Management

We’ve partnered with Forbes Insights to commission a survey of 520 U.S.-based business leaders from large organizations to better understand how they’re preparing for the future of travel and expense management. Here’s what we found:

“Very often, the approval that's required involves a senior manager, and their time is much better spent on activities other than reviewing expenses.”

David Mayes, Principal, Global Mobility Services, KPMG

We’ve partnered with Forbes Insights to commission a survey of 520 U.S.-based business leaders from large organizations to better understand how they’re preparing for the future of travel and expense management. Here’s what we found:

“Very often, the approval that's required involves a senior manager, and their time is much better spent on activities other than reviewing expenses.”

David Mayes, Principal, Global Mobility Services, KPMG

Inside the Report

To learn more about the challenges and priorities of modernizing travel and expense management, American Express and Forbes Insights surveyed 520 senior executives from large U.S. organizations, including leaders in the C-suite.

This poll was conducted in May 2025 and covered the following sectors: financial services, technology and software, manufacturing and industrial chemicals, construction, automotive, food and beverage, healthcare and pharmaceuticals, consulting and accounting, e-commerce, entertainment and events, hospitality and travel, publishing and media, retail, nonprofit, telecom and energy, and oil and gas.

All respondents represent organizations with at least $300 million in annual revenue, and 57% are from organizations with an annual revenue exceeding $1 billion.

Above, explore key findings from our research and download the full report here.